Student Recruitment Manager at Navitas

Scope: West and Central Africa 
Functional Area: Navitas Group Marketing
Reports to: Senior Student Recruitment Manager

Job Descriptions

• As a member of the source country marketing team that provides services to agents on behalf of the regional Navitas Institution i.e. Australia/NZ, Canada, UK, USA and Singapore.
• The role plays an important role in driving leads/enquiry & conversion activities through agencies & other channels and delivering support services in conjunction with the Navitas teams to support conversion from enquiry to enrolment.

Key Relationships
Internal:

• Senior Student recruitment Manage
• Europe Recruitment Director (CORE)
• Regional Manager (Africa)
• Area Manager (AM)
• College Marketing Managers

External:

• Students
• Agency Staff (Counsellors)

Nature of Communication:

• Direct Line Manager. Day to day direction. Responsible for executing divisional strategy in market
• Provides advice to Mar/Comms on communications, market positioning and direction on which agents to support.  Receives market specific communications collateral from Mar/Comms to share with agents.  Works with Mar/Comms to coordinate social media campaigns.
• Provides training to counsellors on value proposition regarding pathways concept and BU specific products, and pre-departure training.  Takes enquiries from agents regarding students or products.  Supports agents at fairs etc.
• Divisional lead for region. Responsible for development and execution of divisional strategy across the region
• Takes day-to-day operational advice for office compliance and strategic market advice as required. Will provide advice and support in driving agent account performance.
• Owns the territory and channel relationships. Provides direction/instruction on servicing (training/support) of agent channel
• Provides information to potential students (at fairs / exhibitions / phone enquiries).
• Is trained in products and sales kit by Marketing Managers.  Provides BU’s with feedback regarding products, conversion and market analysis.

Key Result Areas

• Train agents in Navitas (pathways) value propositions
• Train agents in BU propositions
• Attend agents exhibitions/fairs and seminars
• Coordinate attendance of colleges and University Partners at exhibitions/fair
• Manage agent enquiries (re. students)
• Product and refresher training for agents using sales toolkit
• Handle outbound calls to students from within source country
•  Handle on the ground student and agent enquiries
• Review offers, current status and maximise conversion with agents
• Provide information to agents on ongoing conversion campaigns
• Coordinate and deliver internal English test (where required)
• Provide visa support and information
• Coordinate student contact to confirm outcome of visa interview
• Pre-departure execution training of agents
• Facilitate pre-departure process with agents and students on the ground where required
• Work closely with agents to drive conversion
• Reporting on conversion process metrics

Qualifications and Selection Criteria
Technical Role Requirements:

• Strong written and oral communication skills in English
• Tertiary qualifications in Marketing, sales or a related discipline 
• Salesforce experience desirable
• An understanding of the international education industry and visa process
• Strong presentation skills
• Experience in building and managing internal and external relationships, particularly with agents

Non-Technical Role Requirements:

• Proven ability to work in a multi-cultural matrixed environment 
• Demonstrated team player
• Relationship management skills in a commercial, fast paced environment
• Ability to influence
• Ability to articulate the benefits/value proposition of Navitas products
• Emotional intelligence - ability to build relationships
• Socially adept
• Responsive - acts with urgency
• Results oriented
• Organised