IT Support Officer at Integrated Corporate Services - ICSL

Reports to: Head of ICT
Job Type: Full Time
Job Field: ICT

Overview

• The IT Support Officer role is responsible for supporting all aspects of the IT systems and services.
• Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the firm’s strategic plan & IT plan.

Job Description

• Provide first point of IT Support contact for all staff.
• Installing and configuring computer hardware operating systems and applications.
• Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
• Troubleshoot technical issues to resolution and/or escalate to supervisor.
• Ensure system and data security is maintained at a high standard
• Expedite the repair of hardware faults and software configuration problems.
• Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
• Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.

Required Qualifications

• BA/BSc/HND/MSc in Computer Science or related discipline
• Proven experience as an IT Support Officer
• Professional certification is an added advantage
• Experience in financial sector is an added advantage
• Knowledge of systems and network trouble shooting
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Strong organizational skills with the ability to multi-task.
• Experience: 2 years