IT Support Executive at Work Place Centre Limited

Details:

Job Summary

As a technical support/helpdesk employee will be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues would be addressed by the staff.

 Essential Duties and Responsibilities

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

 Required Skills –

• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem solving skills
• A strong customer focus
• The ability to prioritize your workload
• Attention to detail.

Qualifications –

• Bachelor’s Degree or Higher National Diploma (HND) in Computer Science related field.
• Relevant work experience in similar role, Minimum of 3 years

Location –

Shagamu, Ogun State