Agent Channel Product Development Officer at First Bank

Ref No: 19000020
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

• Product Expansion and Innovation

Duties & Responsibilities

• Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
• Identify opportunities for product innovation and product enhancements
• Liaise with internal stakeholders and/ or external research agencies on product development and management
• Develop and maintain standard operating procedure manuals for all activities related to Product Development
• Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
• Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
• Provides source data for product line communications by defining product marketing communication objectives
• Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff:
• Staff costs: 

Costs that you control:

• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

• B Sc. in relevant discipline
• Additional Professional Certification is an added advantage

Experience:

• Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Product life cycle management
• Financial and planning strategy
• Problem solving
• Marketing
• Advertising

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management