Collections Analyst at Lidya Nigeria

Job Description
The Collections Analyst position is responsible for negotiating payments and settlements on behalf of Lidya to ensure the timely collection of payments from delinquent clients and accurate accounts receivable reporting.

You will work closely with the Collections team and be fully responsible for:

• Debt Settlements: Accurately maintain client records throughout the debt collection process and work with customers to develop, recommend, and enact payment plans to eliminate client debt in an agreed timeframe aligned with Lidya’s collections policy.
• Loan Portfolio Growth: Support the evaluation of loans given to customers by ensuring that credit appraisals are completed properly and uphold monitoring of accounts to identify outstanding debts.
  

Key Tasks and Responsibilities

• Manage all past due accounts and determine the appropriate collection action to be taken for each individual client.
• Collect on delinquent accounts by contacting customers via telephone, email, and visiting the place of business.
• Review terms of contract and service with client and clearly communicate various payment options.
• Compile daily, weekly, and monthly reports on status of delinquent accounts, collection activity, and accounts receivable status.
• Report progress of collections to Supervisor, make recommendations for next steps and write-offs.
• Work cooperatively with other departments to best determine how to balance both the customer's and Lidya’s needs.

Desired Qualifications

• 1 to 4+ years of experience working in financial services industry as a collections, credit disputes, credit reporting, or fraud resolution analyst.
• Working knowledge of the entire underwriting process from loan application to funds disbursement and collections.
• Bachelor's degree in Finance, Accounting, Statistics, Mathematics, Engineering, Investments or a related Business discipline.
• Demonstrated experience with managing day to day aspects of client relationships and projects including considerable experience with client negotiations.

Skill set:

• Outstanding customer engagement skills and a passion for maintaining an extraordinary customer experience regardless of client demeanor.
• Superior organization with a demonstration of ownership and taking initiative to accomplish goals.
• Ability to properly identify and analyze key credit risks, strengths and weaknesses of alternative solutions, and best approaches to the problem to reach a prompt and data-driven conclusion.