Information Technology Assistant (Temporary Hire) at PACT

Description:

The IT Assistant will support the Senior IT Officer in providing service to employees and systems management under SAQIP project and will be supervised locally by MERL Advisor & technically by Senior IT & Comms Officer he/she will to accomplish the following duties. S/He will also support implementation of Clinical Mentorship (CM) Survey CTO data collection platform in providing technical backstopping on troubleshooting, quality checks and back-end management to MERL team and ensure a sound understanding of the platform (Survey CTO) to the end-users; by facilitating users-refresher training and mentoring, conducting platform monitoring in term of tracking results/entries and reporting them to MERL team, identify challenges users face and attend to technical difficulties that may arise with the mobile devices.

Information Technology (IT) component

• Manage the email system, Office 365 and OWA
• Build new system and install all required (licensed software) in accordance with Pact software policy
• Ensure that appropriate level of anti-virus protection is enforced.
• Assist with effective and installation, maintenance and support of staff computer and where necessary, help setup phone communications (PABX) networks under the SAQIP project.
• Assist with smooth operation of communication networks to provide maximum performance.
• Conduct basic computer application training (especially for new, approved applications and solutions)
• Maintain the records of receipts and issuance of IT related issues in and out of the store to ensure completeness and accuracy.
• Organize and follow up on the procurement process to fast track the purchase of IT related items.
• Maintain functionality of office LAN, Internet access rights and printer sharing ensuring adequate data security by restricting network access to only staff while visitors & personal devices use PACTGUEST account.
• Suggest and provide backup internet for the team during downtimes, other functions outside office.
• Maintain all peripherals and connections for SAQIP offices
• Maintain updated IT inventory & track usage of equipment as assigned to staff by IT unit
• Perform general Database maintenance activities, to ensure regular backups and integrity of data recovery.  
• Other IT related duties as assigned.

MERL/ Data management component

• Support & manage implementation of clinical Mentorship (CM) survey data collection using survey CTO or other applications.
• Support & carryout troubleshooting steps, quality checks and back-end management for Pact database systems.
• Support Installation, management and troubleshooting of mobile apps used by the MERL team.
• Support the administration of Pact DHIS2 system.
• Ensure backup and restore of data on survey CTO.
• Support other MERL related duties as assigned.

Admin component

• Prepare monthly reports of status and inventory of all IT equipment for the project.
• Support the project in tracking location, status of all IT equipment by checking and updating the assets register online and on file.

 Minimum Requirements:

•  B.Sc. in Computer Science, Information   Technology or its equivalent.
• Minimum of 4 years’ relevant experience in areas of Information Technology, database management performing similar duties.
• Relevant certifications and membership of a professional body will be an added advantage.
• Excellent ability to communicate and maintain diplomatic and productive relations with the team; resourcefulness, flexibility and ability to work in a changing and challenging environment.
• Must have knowledge of database systems.
• Must be able to train others when required.