Technical Supervisor - Auto Air-conditioning System at Germaine Auto Centre

Job Objectives

• To contribute to overall customer satisfaction and business profitability through proper and prompt execution of all repair orders

Reporting Relationships

• Reports To: Sectional Team Lead
• Supervises: Technical Trainee (as applicable)

Responsibilities
Operational Responsibilities:

• Carry out routine maintenance on vehicle AC as advised by the sectional team lead or workshop manager
• Carry out major AC repairs on vehicle as required
• Ensure all customers’ requests on the repair order are completed to a high-quality standard
• Ensure repair orders on vehicle ACs are completed within the time allotted
• Identify and inform the Sectional Team Lead of any additional repairs on the AC components of customers’ vehicle.
• Maintain accurate clocking practices by clocking on and off every repair order.

HSE Responsibilities:

• Use all personal protective equipment (PPE) at all time in the workshop to protect against health and safety risks.
• Use all protective equipment to maintain the cleanliness of the customers’ vehicle (Seat covers, floors mats, fender covers).
• Maintain a clean and professional appearance at all times
• Keep work area clean and tidy at all times.

Key Performance Indicators

• <2% return job on all AC jobs
• 100% productivity (Turn-around time per vehicle)
• 85% efficiency
• 100% HSE compliance

Competency Requirements
Core Skills:

• Technical skills: Technicians must be familiar with vehicle Engine and AC components and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.
• Troubleshooting skills: ability to use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems.
• Dexterity: steady hand and good hand–eye coordination.

Desired Personal Attributes:

• Integrity
• Proactive
• Persistence
• Team Work
• Dependability
• Problem Solving
• Detail Orientation
• Interpersonal skills
• Time and organization management

Specification/ qualification
Qualification:

• Minimum Trade test 3 certification, or its equivalent

Minimum Experience:

• 3-5 years of automotive repair experience especially vehicle Air Conditioning system
• Knowledge of different AC tools and equipment required to conduct all repairs.
• Ability to operate diagnostic tools required
• Willingness to observe all safety precautions for protections against accidents, dangerous fluids, chemicals etc.
• Toyota or related certification preferred but not required
• Valid driver’s license.