Head, Benefits at AXA Mansard

Job Description and Expectations
The Head, Benefits is responsible for ensuring the timely and hitch-free processing and payment of all statutorily approved categories of benefits to RSA holders, retirees or other categories of clients as may be approved by regulation. He/she will be expected to perform the following but not limited functions:

• Oversight of the Benefits Department to ensure alignment with the firm’s overall business objectives, and ensure consistently seamless operation of the department
• Responsibility for smooth operation of the retirement benefit process, and ensuring that retirees and other clients receive their benefits on a timely basis
• Management of all incoming communication from customers on all available platforms in relation to their benefits (walk-in clients, calls, emails and social media; e.g. Facebook), and overall responsibility for management and resolution of retirees’ complaints and issues
• Responsibility for determining appropriate withdrawal options through consultation with retirees and oversight of process for, and validating, the calculation of retirement benefits in line with predetermined formulae
• To ensure that all processed requests sent for the various types of benefits payments through RMAS to the Commission are validated successfully.
• To ensure that payment approvals received from PenCom are duly checked, and authorization of payment instructions to the PFC at bank level for the credit of retirees’ or clients’ bank accounts.
• Liaising with the PFC for all the transactions between the PFA and the PFC in relation to benefits payments.
• Liaise with PenCom on all issues relating to benefits payments and administration, in addition to cultivating and maintaining good relationships with the relevant officers of the Commission

Qualifications and Key Competences Required

• University degree, or equivalent, in a numerate discipline, or relevant professional qualification
• 10 years post-qualification experience, of which 8 must be from financial services, and 4 must have been in managerial capacity
• Working experience in a Customer Service and Operations department.