Customer Value Proposition Manager at First Bank

Ref Id: 1900000W
Location: Ikoyi, Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Description

• Work with relevant departments to maintain consistent look and feel of Private Banking lounges in Lagos, Abuja, and Port Harcourt.
• Interface with Marketing & Corporate Communications for update and production of brochures and marketing collaterals for Private Banking clients.
• Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.
• Manage relationships with merchant partners to enhance PB client experience.
• Gathering of market/competitor intelligence for relevant innovations and trends both locally and offshore which influences PB customers.
• Ensure that the Private Banking brand remains distinct and aspirational at all times.
• Manage platforms for collaboration with FBN UK and other partners.
• Maintain oversight of the Private Banking website by liaising with administrators.
• Manage the Private Banking concierge services upon launch and manage relationships with lifestyle merchant partners.
• To liaise with Private Bankers, customers and other stakeholders to identify new trend and value propositions.
• Identify opportunities for new or improvements of existing products and services through deep understanding of customers’ needs and feedback on current services offered.

Qualifications
Education:

• B.Sc in any Business related course, preferably Masters’ degree in a related field
• Additional Professional Certification is an added advantage

Experience:

• Minimum 10 years’ experience in managing CVP and a background in Banking would be an added advantage
• Prior CVP experience
• Strong analytical, problem solving and decision-making skills
• Strong communication & interpersonal skills.