Regional Manager at Health Plus Limited

Reference: HP/RO/RM18
Location: Lagos
Contract Type: Permanent/Contract
 
Job Functions

• Administration, Advisory, Communications, Counselling, Investigation & Compliance, Management, Quality Control, Retail, Safety & Security, Sales
• Industries: Retail

Specification

• The Regional Manager will be responsible for managing and assuming the overall responsibility for the success of areas under a region.
• The Regional Manager is expected to be strategic in running the affairs of the Region.
• This position will provide direction for areas within the region, driving their sales and ensuring profitability.
• The Regional Manager supervise the Area Managers and ensure compliance in all areas of customer service, branch operations, and loss prevention.

Key Elements of the Role
He/she shall also be responsible for the following:
Strategy:

• To provide strategic direction for the region
• To cascade the corporate vision across the region in the most simply manner
• To participate in expansion of business opportunities across the region
• To run forecast and projection on opportunities within the region
• To share market intelligence with management in fostering growth within the region
• To drive marketing initiatives within coverage areas with the objective of growing traffic of all areas within his/her region
• To improve on Customer loyalty across all areas within his/her region
• To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
• To monitor adherence to the HealthPlus way of selling

Sales & Marketing:

• To maximize sales and ensure profitability of all Areas within his/her region
• To Track sales performance and provide strategic support in target actualization
• To drive marketing initiatives within coverage areas with the objective of growing traffic of all areas within his/her region
• To improve on Customer loyalty across all areas within his/her region
• To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
• To monitor adherence to the HealthPlus way of selling

Stock Management & Merchandising:

• To ensure branch team adherence to planograms and merchandising plans
• To monitor and ensure that all products are labelled with up-to-date prices within his/her coverage
• To oversee stock levels of all areas within his/her coverage with the objective of maximizing sales
• To ensure adherence to the SOP on stock management – stock takes (quarterly/random)
• To maintain and constantly develop innovative and cost-effective stock controls, monitoring stock weekly to achieve sales budgets against monthly targets
• To cooperate with Marketing and Business Development in developing & implementing marketing & merchandising strategies.
• Operations
• To ensure that all areas within his/her coverage are open for trading and dispensing of prescriptions during the registered hours for opening
• To ensure optimum functioning of the ERP solution across all areas within his/her coverage
• To deal with customer complaints promptly, efficiently and in accordance with Company policy
• To ensure the deployment of Pharmacy-Services at HP & CB Branches as a major competitive-edge
• To ensure all areas within his/her coverage have adequate logistics and facilities support
• To work with security and internal control to identify and prevent risk exposures as related to shrinkage, theft etc.

Compliance & Regulatory:

• To track the registration and renewals of licenses as related to pharmacists and branches
• To enforce compliance with Regulatory Standards, Branch Standards, Company Policies and Procedures
• To monitor the performance of Branch Pharmacists to ensure the highest professional standards of dispensing/prescribing pharmacy services provision and counselling according to Pharmacy Laws, PCN code of ethics and MEP UK are upheld
• To ensure 100% compliance with the PCN code of ethics in all HealthPlus branches.

Turnover Profitability and Financial Management:

• Monitor Pharmacists and staff wages against budget on a monthly basis and agree a course of action if necessary to bring back within the budget while having regards to cost as a percentage of sales
• To ensure optimum functioning of the ERP solution across all areas within his/her coverage
• Review net profit performance against budget on a regular basis with the CFO and CEO
• To be aware of any commercial opportunities and recommend appropriate action. Also to respond to threats such as the establishment of new pharmacies in the area, defacing/demolition of Branch signage by Local/State Government agencies etc.
• Encourage development of new business opportunities like clinics, hospital, homes, residential estates, offices, schools, churches, gyms etc. by Branch Teams under their jurisdiction
• To ensure Delivery Service generates a minimum of 5% of all branch sales

Area Management:

• Ensure prompt and accurate completion of all paperwork relating to the operations of the Area
• Ensure that all pharmacists and branch support staff act promptly upon all memos and bulletins issued by Management, constantly following-up to ensure continued compliance
• Following periodic risk assessments, to ensure all Fire prevention regulations and Health & Safety procedures are followed in all areas within his/her coverage, ensuring that appropriate incident reports & records are kept
• Maintain and support regular communication between Management and Branch teams as required

Team Management:

• To cascade performance expectations to all areas within his/her coverage
• To ensure objective and effective performance management and appraisals
• To oversee appropriate manpower cover within all areas within his/her coverage
• To liaise with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
• To escalate all disciplinary issues to HR

Training & Development:

• To ensure upskilling of branch staff in collaboration with HealthPlus Academy
• To take a lead role in building a strong Sales Management culture among the branch staff; coach Branch Teams, identify skills and opportunities for development, provide advice and guidance on branch management issues when needed
• To ensure all pharmacists and other branch staff remain up-to-date on their training in accordance with Company policy

Community Partnerships:

• To represent the Company through membership and active participation in pharmaceutical professional groups, associations, and organizations within area of coverage or as assigned by leadership.
• To recommend and coordinate special professional and community programs to enhance and improve the professional image of pharmacists and HealthPlus.

Requirements

• Minimum of 10 years in a retail environment (preferably HealthPlus)
• Leadership and People Management
• Business Analysis and Reporting
• Conflict Resolution & Problem Solving
• Business Acumen
• Communication Skills
• Customer Focus
• Process Driven
• Result Oriented
• Integrity

Salary
Market Related.