Zonal Business Manager at Airtel

Location: North Region, Nigeria

Job Description

• The Position will be responsible for planning, monitoring and ensuring achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Airtel is looking for a suitable candidate to fill the role. The job description in details also include the following;

• Increase Revenue earning customer net additions - Prepaid
• Identify and formulate zonal sales strategies to help Drive gross additions
• Supervise health of acquisitions, compliance on activations
• Increase  Revenue earning customer net additions - Postpaid
• Achieve Net Revenue of the zone
• Identify and formulate Customer Service Development  Strategies to help drive Collections and Bad Debts performance of the zone
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.
• Deliver on Channel Satisfaction Score
• Implement the audit and review of channel partners & distributors to ensure Healthy ROI
• Expand distribution Width and Depth
• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Network Coverage & Quality
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Achieve Employee Engagement  scores in line with the Engagement target for the Zonal Business area
• Continuously motivating the front line employees  through leadership by examples
• Implement all action plans that will address hygiene issues etc. from engagement survey 

Relevant Skill and Experience

• Bachelor's degree in Management or related Social Sciences
• Masters in Business Administration would be preferred additional qualification
• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses
• Elevant experience in Telecom industry is desirable