Product Manager, Financial Inclusion Services at Crowdforce

Brief

• Crowd Force is building Africa’s Largest offline distribution network. We empower micro businesses to Drive Mass Adoption of Digital, Crypto and Financial Services to the next billion under-served population in their communities.

Job Purpose

• You will lead a team of professionals to Manage CrowdForce’s Financial Inclusion Platform as a product with the aim of increasing profitability through careful strategic planning and positioning with the under-served population in their communities.
• You will be the key person for developing business development strategies focused on brand and financial growth and arranging business development meetings with prospective clients and/or partners.
• If you are a strategic individual with a growth-focus mindset, we would like to meet you.

Key Areas of Responsibility

• Oversee the life-cycle of the Product from Development to Growth.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Know customer needs through research and market data.
• Develop product lines and appraise new ideas for market viability.
• Assess competition by comparing products.
• Create product marketing communications objectives.
• Work with the marketing & communications team to create product sales strategies.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Manage the product team, including coaching and disciplinary actions, planning, monitoring and job appraisal.
• Be the Expert on everything about the Product including its unit economics.
• Approve Travel, Cost and Expenses of the Product Team.
• Source, negotiate and close deals with reliable partners. Prioritizing a good mix between quality and best price.
• Leverage companies’ network through the C-suite and external stakeholders to achieve results where necessary.
• Continue professional and technical education, attending workshops, seminars, etc.
• Ensure that service delivery meets agreed service levels.
• Diagnose service delivery problems and initiate actions to maintain or improve levels of service.
• Serve as the liaison between the company and the customer and ensure dispatch of all correspondence to the customer and the follow-up of all correspondences and initiatives.
• Maintain contact with agents, customers and stakeholders throughout to ensure satisfaction and determine their needs.

Requirements

• A B.Sc in Business Development, Economics, Finance, Marketing or equivalent role.
• Minimum of 2 years’ Previous experience in financial inclusion services.
• Experience with design and implementation of business development strategy
• Experience in agency banking or micro finance is an added advantage.
• Knowledge of product management and product development
• Seasoned knowledge of the IT / Finance industries.
• Proficiency in the use of MS Outlook and Office suite of products (Word, Excel & PowerPoint).
• Ability to work with minimal supervision.
• Excellent interpersonal and relationship building skills.
• Able to communicate ideas clearly.