Desk Head, Data Centre Management at First Bank

Ref Id: 1900000N
Location: Head Office, Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time

Description

• Assist with development and configuration of infrastructure from conceptualization through stabilization
• Management, configuration and systems administration of systems, storage, servers, operating systems and computing platforms in all environments (production, test, QA, development, etc.)
• Provide technical direction in the area of requirement definition, planning, coordination, programming, and implementation of server systems (UNIX, Linux, Windows, etc.) including configuring and building kernels
• Determining appropriate server size and configuration for business applications (this is done in conjunction with the application development team)
• Perform system maintenance, high-level support of the operating systems
• Perform hardware configuration and administration, event, fault and performance management
• Provide support to all environments (production, test, QA, development, etc.)
• Fulfil service requests and perform routine maintenance and support activities
• Perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
• Proactively monitor CPU activity, memory usage, disk I/O and disk usage and provide warnings when these reach critical thresholds
• Administer web servers for Internet, Intranet and Extranet

Key Performance Indicators:

• Performance of infrastructure hardware and software
• Proactive  monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
• Average hours of downtime & non-availability of IT services in case of failure & Disaster
• Percentage of incidents/problems due to capacity and performance shortages
• Frequency of repeated quality audit exceptions
• Percentage of overdue incidents and problems
• Recovery time during planned and unplanned outages
• Number of business requirements fulfilled

Qualifications
Education:

• Minimum of a first degree or its equivalent in a IT related discipline
• Masters or a recognized professional certification will be an added advantage

Experience:

• 2+ years of experience in systems support/administration

Key Competency Requirements
Knowledge:

• Working knowledge of infrastructure design, implementation and operations
• Working knowledge of infrastructure and service delivery
• Working understanding of service management tools for event management, provisioning and monitoring
• Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Proficient knowledge of server architecture
• Good interpersonal and communication skills and the ability to work effectively with business stakeholders
• Customer-centricity
• Creative, results-oriented and  analytical with strong problem-solving capability

Skill/Competencies
Core SFIA 5 Skill Requirements:

• Data Management (DATM 4)
• Availability Management (AVMT 4)
• Service Level Management (SLMO 2)
• IT Operations (ITOP 1)
• Storage Management (STMG 3)
• Problem Management (PBMG 3)

Other SFIA 5 Skill Requirements:

• Requirements Definition and Management (REQM 2).
• Learning Delivery (ETDL 3).