Solution Engineer at Telvida Communications Services

Job Description

• Work closely with clients to integrate products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
• Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
• Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
• Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
• Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
• Carry out onsite deployment of technical solution based on customer requirements.
• Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
• Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
• Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
• Additional duties include site survey, system evaluation, system analysis and assessment of customer technology.

Requirements/Certifications

• B.Sc Information Technology, Computer Science, Computer Engineering or any related discipline.

Certifications:

• One or more of the following:
  • Microsoft Certified Technology Specialist (MCSA)
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Network Professional - (CCNP).