Account Manager at First Excelsia

Job Description

• The Ideal candidate will work hand in hand with the overall operations of the company to ensure long lasting relationship and valuable exchange of resources between the Agency and her Clients, pull all the resources of the organization together to get the best out of the Clients.
• This position is responsible for the coordination of brand activities as well as coordination of the brand’s marketing and communication efforts.

Responsibilities

• Supervise the day to day activities on client’s businesses ensuring that quality standards are attained at every interface, protecting the brand/company name as well as the agency’s interests.
• Ensure that day to day contact is maintained with Account Executives; ensure that advice and counsel is given to them on daily basis with respect to tasks execution; and that the agency is constantly taking the initiative.
• Prepare and update a profile for the brand (s) assigned to you [a formal statement of the marketing background, client’s objectives and fundamental strategies].
• Ensure that the selling of creative, media or research recommendations to clients is professionally and effectively carried out.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit
• Regularly research and assess available data concerning the assigned clients’ brands and suggest ways to create more values for both the client and the Agency.
• Regular communication and liaison with client contacts
• Organize and maintain a world-class client feedback system
• Generate accurate reports and status notifications of businesses and account statements to be reviewed on a daily to monthly basis
• Professionally maintain topnotch Client Relationship Management System for mutually beneficial outcomes
• Pitching fresh and innovative ideas to clients
• Completing projects to an agreed schedule and budget
• Engaging in new business quests and ensuring conversion of such and new additions to brand portfolios on a quarterly basis
• Teamwork (Provide collaborative efforts to team members and other staff
• Ensure relationships with all colleagues and Heads of department are harmonious and productive)
• Ensuring profitable relationships with third party vendors/partners

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable experience in negotiation and meeting client requirements
• Solid understanding of integrated marketing and communication methods, budgeting and reporting on progress
• Outstanding organizational and leadership skills
• Demonstrable ability to communicate, present and influence key stakeholders at all corresponding levels of an organization; sometimes also including executive and C-level (as the need arises)
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Minimum of 4 years experience in marketing and communications/advertising

Qualifications

• An Honours Bachelor's Degree/HND in Social Sciences, Mass Communication or related field from any recognized Institution.
• Advanced Degree/other professional certification would be an added advantage