Field Network Engineer at Teltwine Networks LTD

Details:

Do you enjoy working with people, solving technical issues and deploying new equipment?

 Are you looking for a career with the opportunity to continually learn new technologies and collaborate with like-minded team members? 

A career with Teltwine Networks Ltd, as a Field Network Engineer offers all of this and a lot more.
As a successful Field Engineer you are:

• Passionate about delighting clients with quality service IT support and customer service skills.
• Innovative and embrace change. You are able to identify opportunities to improve efficiency.
• An avid learner with a strong desire to learn about new solutions and technologies.
• Eager to communicate problem resolutions and next steps in a positive, clear and timely manner.
• Able to manage the expectations of your clients and you meet those expectations.
• Composed and able to maintain your professional demeanor under stress.
• Technically savvy and able to troubleshoot and install equipment such as  UBNT, Cambium, Cisco, Mikrotik and others.

Your day-to-day responsibilities will include:

• Delivering consistently excellent customer service to your clients, from the first service request of the day to the last one of the day.
• Managing client’s technical requests.
• Following-up on outstanding requests and ensure your client is happy with the resolution.
• Supporting clients on-site or remotely; Traveling to client sites throughout the day is required.
• Working with advanced engineers to troubleshoot more complex client problems.
• Assisting with in-house projects to keep improving our network and processes.
• Maintaining up-to-date knowledge base by documenting all issue resolutions; Creating tip sheets and IT training documents.
• Configuring and troubleshooting.
• Deploying new equipment.

This position does require the flexibility to work an 8 hour shift between the hours of 7am - 7pm as well as assisting with scheduled after hours work. 

Skills and requirements

• Exceptional customer service skills, and a positive "can-do" attitude
• Communicate troubleshooting clearly to both technical and non-technical parties (required)
• Network support experience (VPN, WAN, LAN)
• Expert Googler! (required)
• Experience with common network infrastructure protocols such as DNS, DHCP, FTP, SSH
• Demonstrated ability to apply TCP/IP and switching/routing concepts to solve complex network problems
• Solid troubleshooting experience with the ability to handle different technical concerns of the customers
• Multi-tasking capabilities; Able to manage resource issues and multiple priorities with little or no direction
• Must be self-motivated and highly organized
• Must be able to work autonomously and as a team member
• Ability to exercise judgment and make sound decisions under pressure
• Good communication skills- both oral and written; Effective listening skills

Preferred experiences:

• Knowledge of Active Directory, Exchange, Office 365 and MS Office 
• Familiarity with locating and using Microsoft KB and TechNet resources
• PC and server hardware troubleshooting
• Windows desktop troubleshooting skills (understanding the Windows registry, user profile troubleshooting)