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  • Posted: Jan 16, 2019
    Deadline: Not specified
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    Teltwine Networks Limited is an IT and Telecommunications Infrastructure Solution Provider, with proficiency to provide a broad spectrum of world-class telecommunication products and services especially in the areas of installation and maintenance of telecommunication switching and transmission equipment such as telephone exchanges, (Switches,...
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    Field Network Engineer

    Details:

    Do you enjoy working with people, solving technical issues and deploying new equipment?

     Are you looking for a career with the opportunity to continually learn new technologies and collaborate with like-minded team members? 

    A career with Teltwine Networks Ltd, as a Field Network Engineer offers all of this and a lot more.
    As a successful Field Engineer you are:

    • Passionate about delighting clients with quality service IT support and customer service skills.
    • Innovative and embrace change. You are able to identify opportunities to improve efficiency.
    • An avid learner with a strong desire to learn about new solutions and technologies.
    • Eager to communicate problem resolutions and next steps in a positive, clear and timely manner.
    • Able to manage the expectations of your clients and you meet those expectations.
    • Composed and able to maintain your professional demeanor under stress.
    • Technically savvy and able to troubleshoot and install equipment such as  UBNT, Cambium, Cisco, Mikrotik and others.

    Your day-to-day responsibilities will include:

    • Delivering consistently excellent customer service to your clients, from the first service request of the day to the last one of the day.
    • Managing client’s technical requests.
    • Following-up on outstanding requests and ensure your client is happy with the resolution.
    • Supporting clients on-site or remotely; Traveling to client sites throughout the day is required.
    • Working with advanced engineers to troubleshoot more complex client problems.
    • Assisting with in-house projects to keep improving our network and processes.
    • Maintaining up-to-date knowledge base by documenting all issue resolutions; Creating tip sheets and IT training documents.
    • Configuring and troubleshooting.
    • Deploying new equipment.

    This position does require the flexibility to work an 8 hour shift between the hours of 7am - 7pm as well as assisting with scheduled after hours work. 

    Skills and requirements

    • Exceptional customer service skills, and a positive "can-do" attitude
    • Communicate troubleshooting clearly to both technical and non-technical parties (required)
    • Network support experience (VPN, WAN, LAN)
    • Expert Googler! (required)
    • Experience with common network infrastructure protocols such as DNS, DHCP, FTP, SSH
    • Demonstrated ability to apply TCP/IP and switching/routing concepts to solve complex network problems
    • Solid troubleshooting experience with the ability to handle different technical concerns of the customers
    • Multi-tasking capabilities; Able to manage resource issues and multiple priorities with little or no direction
    • Must be self-motivated and highly organized
    • Must be able to work autonomously and as a team member
    • Ability to exercise judgment and make sound decisions under pressure
    • Good communication skills- both oral and written; Effective listening skills

    Preferred experiences:

    • Knowledge of Active Directory, Exchange, Office 365 and MS Office 
    • Familiarity with locating and using Microsoft KB and TechNet resources
    • PC and server hardware troubleshooting
    • Windows desktop troubleshooting skills (understanding the Windows registry, user profile troubleshooting)

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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