Manager, Network Operation Center (NOC) at Arnergy Solar Limited

Resumption Date: Q1, 2019
Job type: Full time

Responsibilities

• Lead the monitoring & control of thousands of solar energy nodes in real time.
• Utilize industry operations best practices to ensure energy reliability & availability.
• Research, Design & Implement processes not limited to fault management, Incident management, configuration/change management and trouble ticket management.
• Lead efficient coordination of customer complains, ensuring proper communication speedy response, resolution and/or escalation as the case may be.
• Support Customer Advocacy Manager in her role to satisfy all customer's with SLA.
• Manage communication with third party installers and Customer Operation Engineers on SLA and KPI fulfillment.
• Coordinate the generation of daily, weekly & monthly energy yield, consumption, node availability, reliability index and performance for management reporting.

Required Knowledge, Skills, and Abilities

• Minimum of 5 years experience as Network Operation Center or Front Office Manager with multinational Telecom Vendor, Telco Operator or Disco.
• Experience of managing multiple vendor & Subcontractor team of field engineers
• Ability to engage in intelligent, intense, energy and technology conversations.
• Excellent communication, customer facing,presentation & reporting skills.
• Driving experience with valid Driver's license.
• Minimum of Degree , 2.1 in Electrical, Telecom or Computer Engineering.
• Master Degree & International work/ study experience is a plus.

What we'll provide

• A competitive pay plus performance bonus, health insurance & career development
• A dynamic, innovative, enabling work environment that stimulate creativity.
• An opportunity to work with the brightest mind in the industry.
• A chance to be part of the team that will build Nigeria and Africa's future.