Telesales Intern at Prepclass Nigeria

Job Description

• We are looking for an enthusiastic Telesales intern to contribute in generating sales for our company.
• You will be responsible for closing sales deals over the phone, whatsapp, email, and other electronic means in a bid to maintain good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone, whatsapp, email and other electronic means as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using call scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. Excel, Microsoft word) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English Language
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; B.Sc/BA will be a plus
• Proximity to living in Yaba Lagos.