Senior Information Communications Technology Associate, GS-7 at UNICEF

Job Number: 518576
Location: Maiduguri, Borno
Work Type: Fixed Term Staff

How can you make a difference?

• The Senior Information and Communications Technology (ICT) Associates performs specialized activities pertaining to UNICEF’s ICT systems including desktop administration, server operations, hardware, and software.
• Specialized activities may include technical support in the testing and implementation of new application system releases, modules and functionalities and systems administration tasks.
• This is skilled work, which may include the provision of procedural leadership to more junior staff or serve as a focal point for a systems project.

ICT Office Customer Service Support:

• The Senior ICT Associate is fundamentally support and assistance to client staff from across the office in the installation and maintenance/troubleshooting of ICT applications.
• S/He liaises and interacts with colleagues, users and user groups in establishing application requirements, providing training in new systems and applications and proving guidance on best practices.
• The Senior ICT Associate may coordinate with external service providers, such as telephony services providers, and consultants, ensuring delivery of agreed services and prompt resolution of service issues.

ICT Administration:

• Senior ICT Associates perform specialized IT application administration activities to ensure functionality and facilitate user interface. Accountabilities/key results include:
• Analyzing functional issues, developing functional specifications and identifying the need for new systems or re-engineering/enhancements of the existing systems or applications.
• Supporting the development, programming, testing, debugging and implementation of new applications and systems and customizing existing applications.
• Identifying system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches.
• Providing second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.
• Drafting technical documentation and manuals.
• Assessing training needs, developing and presenting structured and ad hoc training to users as required.
• Assisting in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications.
• Preparing periodic and ad hoc reports.

Requirements
To qualify as an advocate for every child you will have:

• Completion of first level university degree is required in Computer Science, Information Systems, Telecommunications, Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• A minimum of Five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required
• Practical experience in providing technical and business Customer Support and Services is required; Practical experience and working knowledge of various programme; Experience with UN system is an asset.
• Fluency in English is required. Knowledge of another official UN language or a local language is an asset.

For every Child, you demonstrate:

• UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

The competencies required for this post are:

• View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf