Technical Support Officer at Integrated Corporate Services - ICSL

Job Description

• The successful candidate will join the 1st/ 2nd level Technical support team in providing network infrastructure, business application and telecoms support to ensure optimal IT service delivery to the business within an ITIL framework environment

Duties & Responsibilities

• Provide technical support to business users both remotely and face to face
• Maintenance and support of central hardware, operating systems and utilities
• Administer installations, including setting up new systems/hardware and promptly installing updates
• Support of VMware clusters, Site Recovery Manager
• Desktop support – Windows 7
• Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems, VM Ware, Hyper V, Active Directory Account Administration, Mobile phone systems (BES)
• Troubleshooting and resolution of issues relating to business applications
• Installing/configuring new computers/telephones
• Troubleshooting IT equipment - printers, scanners etc
• Log all IT incidents and service requests to ensuring a timely resolution
• Perform SOD and EOD duties
• Assist with the Installation, configuring , and support of the LAN and WAN and Internet systems
• Maintain network equipment, servers and users hardware and software
• Maintain effective relationships with vendors, consultants, and service providers
• Perform routine manual/automatic backups and archival of files stored on the network to assist with disaster recovery
• Assist with data recovery, using tape backup or recovery tools
• Assist in software resting of new releases, proactively escalating issues
• Partake in project work from inception to closure
• Monitoring of applications
• Competence in PC network security issues, including virus protection and prevention
• Maintain the existing network and server systems
• Perform /support HP storage solutions including replication
• Assist in the design of new infrastructure to support changing business needs
• Assist in the management of IT Assets
• Deliver outstanding customer service by responding to and efficiently resolving client issues and request

Requirements
Experience:

• Must have a minimum of 2 years cognate experience in financial services/service oriented industry

Education:

• First degree in Computer Science/Engineering
• ITIL Certified