Business Analyst at Hazon Holdings

Purpose of the Job

The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes. Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Expected Key Results (Detailed KPIs)

• Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarize and succinctly present findings to your supervisor and other leaders in our client's organisation.
• Process design, redesign and vetting: Work with your supervisor and project sponsors to design critical business processes that deliver increased revenue, reduce cost, or qualitative improvements like customer satisfaction. Design processes with strong controls and KPI measurement.
• Pilot and/or lead scale implementation of new processes & systems: Work with project sponsors to prototype new processes or business improvements; project manager for successful implementation; collect data & feedback on performance; roll-out changes to all  operations.
• Prepare client ready documentation: Prepare crisp and polished documentation of new systems including process documents, reporting dashboards [ excel, looker, BI etc. ] training materials, presentations etc.
• Business Scope and Specification Management
• Conduct feasibility studies, from a technological and organizational perspective, and document findings
• Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
• Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
• Market Assessment and Competitive Analysis
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.

Educational Qualifications & Functional Skills

• B.SC Business Management / Entrepreneur and Innovation / Marketing / Sales / related disciplines
•  Experience in a strategy or operational consulting role from a top consulting firm or business and sound knowledge of E-commerce Industry.
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting

• Highly analytical with high degree of competency in Excel/Google Sheets, BI software ( Looker, Microsoft BI, Tableau ) and other analytical tools [this will be tested, do not apply if you do not have these skills]
• Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills and presence of mind.
• Track record of success in their role e.g. fast promotion, demonstrable experience in exceeding results in their role
• Ambitious , works hard and works smart (efficiently) wants to supercharge their professional development
• Excellent communication skills able to distill information and understand the way to communicate to different audiences to get results