NMS Engineer-Network Support at TTC Mobile

Purpose of Job: To monitor the network 24*7, providing all required support both to field Engineers as well as to the respective service providers, ensuring escalations are carried out in line with the defined guidelines.

DELIVERABLES:

• Escalation Ensure continuous engagement of vendors and OEMs on service related issues.
• Network Operations Ensure Core Network and Customer links Monitoring applications are functioning properly: Solarwinds,Nagios, Nagviz,SAM, VNQM etc.
• Network Optimization Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
• Network Operation Engagement of various Colo/POPs sites manager in ensuring smooth running of the sites and our equipment there in. Escalating issues related to cooling, voltage instability, shelter
• leakages etc.
• Access Management Managing access request for Operation team visit to POPs/Colo sites, arranging joint visits to sites.

Reporting
Generate and compile regular report/availability for each of the Colo site and service providers.
Educational Qualifications & Functional Skills:

• University Degree in Engineering
• Professional Qualification (CCNA, ITIL, etc.) an added advantage
• Knowledge of networking and network
• monitoring/management
• Knowledge and experience with various web technologies Ability to learn

new things quickly.
Work Experience:

• Familiarity with Linux environment.
• Fair idea of SNMP monitoring.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate
• Innovation Ability to optimize work pressure ®Resilience ®Self Development and Nimble learning