Technical Account Manager at INTECH Process Automation

Job Description

Following are the key deliverables besides other deliverables as assigned by the management for the said role:
Commercial:

• Profit & Loss:
  • Completely responsible for the Profit and Loss of the project
  • Creatively increase project profitability, reporting, compliance and ensure visibility
• Invoicing & Contract (Customer):
  • Understand and conform to all contractual (commercial and technical) requirements of the project
  • Ensure timely and accurate Invoicing to client and receipt of payments
• Procurement:
  • Manage/Facilitate project procurement and find creative technical solutions to beat project budgets liaising with central procurement department
  • Ensure proper administration and closure of contracts with sellers.
  • Have adequate knowledge on INTECH’s procurement / material handling processes
  • Perform cost estimation, budgeting and cost control
  • Ensure timely payment to vendors/suppliers
• Business Development:
  • Responsible for watching for Company’s interest and asking for fair Change Orders, when appropriate.
  • Target repeat business from existing customers without bidding process through good business relationship and quality of work
  • Support sales team with Site Surveys, preparing & presenting technical solutions to customs
  • Building customer relationship by providing support and meeting expectations.

Technical Planning:

• Apply planning, execution, monitoring and control processes, defined or adopted by the organization (INTECH), to project’s integration, scope, time, cost, quality, human resource, communication, risk and procurement management.
• Study specifications and establish detailed understanding about project scope
• Apply scope verification and scope control during the execution of project
• Prepare project plan/schedule using tools and processes adopted by the company and manage it during the execution of project
• Identify all project risks as early as possible in project execution, and mitigate those risks in conjunction with Engineering Manager
• Plan and coordinate the “Kick-Off meeting”
• Ensure optimal utilization of resources assigned to the project
• Lead team to perform clean sheet design of project scope
• Lead “Factory Acceptance Testing(FAT)” and guide engineers to set up and execute FAT
• Provide technical guidance for a global execution team on all projects
• Travel to project sites, as and when required
• Perform project closure

Communication:

• Establish communication requirement among project stakeholders.
• Provide adequate project performance/progress reports to organization’s (INTECH) management and customer/End User/project stakeholders as agreed in communication requirement.

Customer Satisfaction:

• Responsible for complete customer satisfaction (as a minimum) and customer elation (at best)
• Responsible for Customer / End User’s complaints and feedback

Human Resource:

Plan project human resource, acquire the project team, develop (HRD) and manage resource effectively and efficiently:

• Direct project lead and engineers and distribute work load
• Ensure safety of project teams
• Ensure project bonuses are disbursed to the team members in time

QMS:

• Observe Company Quality Management System (QMS) requirements
• Develop project quality plan and perform quality assurance and quality control

Corporate:

• Ensure visibility of project man-hour usage, invoicing and progress to the management

QHSE:

• Ensure Compliance to Company Quality Management System requirements based on ISO 9001: 2008 Standard.
• Ensure requirements of CSIA (Control System Integrators Association) Standard are being complied in respective domain.
• Ensure INTECH HSE Standards and Client HSE Standards are compiled to during Project Execution Cycle.

IT Support:

• Monitor IT infrastructure performance & Health
• Report problems and coordinate with IT administrator to resolve the issues
• Facilitate hardware replacement/Installation requested by IT Administrator
• Liaison with ISP (DOPC) to report/resolve services issues
• Manage ISP Billing & Payments
• IT equipment management (Hardware + Software)
• IT inventory management
• Data backup management
• Issues related to client machines shall be reported/coordinated by user of the machine using IT help desk

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Qualification:

• BS / MS degree in Electrical, Electronics or Mechatronics Engineering
• Professional Experience:  7+ Years

Soft Skills & Other Attributes:

• Team Management Experience is a ‘Must’
• Interpersonal and Peoples Skills
• Fluent English Communication Skills
• Decision Making Skills
• Can-Do & Positive Attitude
• Team Worker