Branch Manager at Diamond Bank

Job Type: Permanent
Job Level: Mid-level Management

Job Summary

• The Branch Manager is responsible for providing superior customer experience in the branch while delivering sales results and plans that align with overall business targets or objectives;
• Inspiring and creating a motivating environment through activity based team performance development; ensuring ongoing coaching and monitoring of staff activities and direct interactions with customers;
• Ensuring adherence to operational controls, including legal, corporate and regulatory policies and procedures for the safety and security of customers and bank assets.

Job Description

• Supervise activities of the Account Officers to ensure timely and efficient service delivery to customers.
• Monitor key success factors to ensure that the Branch’s performance meet and surpass set target.
• Monitor and analyze the macro environment to identify potential business opportunities for the bank and value creation for customers.
• Review, Agree and Co-ordinate Action Plans for marketing retail and creditvproducts.
• Implement strategies for client solicitation and marketing customers in the targeted industry segments.
• Maintain good relationship with existing customers for prospective business opportunities and formulate strategies to develop new markets and establish relationships with new customers.
• Achievement of established market goals/targets of assigned market group.
• Maintain existing commercial relationships and identify/establish new ones.
• Monitor loan accounts on a regular basis.
• Identify corporate/commercial accounts needs/buyer values and proactively seek to provide product/services to meet identified need as appropriate.
• Supervise appraisal/review of corporate/consumer customer facility applications.
• Manage credit portfolios of assigned market team.
• Regularly review customer segment marketing strategies/goals and make appropriate recommendations.
• Monitor and evaluate performance of relationship managers.
• Discuss credits requirements with clients and oversee the development of appropriate financing packages to meet customers’ needs.
• Consult with Legal department for advice on adequate credit securities and ensure perfecting of such securities.
• Submit periodic reports on the Account Officers to the Areal Manager and recommend remedial actions to correct deviations from plan.
• Provide the Areal Manager with information for setting and implementing the
• Region’s Operational Objectives and Goals.
• Make spot client calls with Account Officers to monitor marketing quality and to market the bank’s services and discuss various proposals.
• Prepare the annual budget of the branch for the approval of the Area.

Minimum Qualification

• Bachelor's Degree (B.Sc, B.Ed, B.Eng, B.Arts)
• Preferred years of experience: 5

Package Includes

• Salary
• Health Benefits
• Pension.