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  • Team Lead IT Support Engineer at Tros Technologies

  • Posted on: 19 November, 2018 Deadline: 10 December, 2018
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  • Tros Technologies is a provider of a wide range of IT services and solutions in Nigeria. Through excellent technical capabilities, we deliver world class end-to-end technology-led business solutions to clients nationwide.

    Team Lead IT Support Engineer

     

    Job Brief
    The key individual will serve as a technical support lead to both internal and external customers and IT team. The lead technical support Engineer is required to exercise independent initiative with the authority to act in-order to meet all clients requirements.

    • The Team Lead IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient desktop support to all business users.
    • Diagnose and resolve technical inquiries related to Tros Technologies products and services.
    • The Team lead IT Support Engineer is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.
    • Manage communications to clients at all level to maintain positive relationship.
    • Utilize information tools, training and experience to provide high level of customer satisfaction.
    • Ensure adequate coaching of team members on IT related skills.
    • Mentor and assist junior IT engineers to define action plans towards successful project completion , issue resolution and ensure clients satisfaction.
    • Liaise with Engineering teams on technical discussion.
    • Review Tros business procedures and processes to improve quality of services.
    • The post holder will provide effective IT proficiency across all aspects of the business and will provide back up and support to the IT Supervisor.
    • The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT-related hardware/software.
    • The position provides exposure to a broad range of IT-related projects and activities.

    Duties/Responsibilities
    The position will involve the following areas of responsibility:

    • Undertake Large to medium-sized IT projects as instructed by supervisor
    • Diagnose and resolve technical issues
    • Responsible for managing backups
    • Provide desktop and server support
    • Install authorised software to laptops and desktops
    • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
    • Antivirus installation to all desktops and laptops
    • Fault-finding to laptops and desktops
    • Reporting faults and maintaining logs on servers, desktops and laptops
    • Completing internal user moves including phones and PABX configuration
    • Patching of network and phones
    • Making of Cat 5 e network cables were necessary
    • Ensure all logs for equipment and users are maintained
    • Managing purchase requisitions for IT hardware/software
    • Ensuring all software purchased licensing is recorded and maintained
    • Exchange server mailbox maintenance including archiving mailboxes
    • Setting up new users and disabling expired accounts in accordance with HR requirements
    • Providing support for MAC and PC

    Other:

    • Prepare documents, meeting materials and correspondence
    • Perform basic administrative support duties as required to meet specific operational objectives
    • Perform miscellaneous job-related duties as assigned by the IT Supervisor
    • Work extra hours to meet deadlines, as required and where reasonable
    • Provide assistance and support to IT-related team mate
    • Ensure that a high level of customer service and support is provided to all internal and external customers

    Qualifications and Required Skills

    • Bachelors degree in Computer Science or related discipline
    • Minimum 5 years experience in an IT support environment,with a minimum of 2 years of industry experience as teamlead IT support .
    • Excellent grasp of relational database management theory and practices.
    • High degree of analytic and problem solving abilities.
    • Strong troubleshooting skills and extensive customer facing experience.
    • Excellent communication skills (oral, written and presentation).
    • Proficient use of PC hardware and software (MS Office suite of applications).
    • Proficient in the use of internet for communication and research

    Method of Application

    Applicants should forward their CV to: careers@trostechnologies.com

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