Back Office Engineer/Analyst at Telinno Consulting Limited (TCL)

Job Responsibilities
Essential duties/key job roles and responsibilities include but are not limited to the following:

• Guide and Manage Field Engineers to collect field data for analyses and prepare customer reports.
• Validate data collection scope, scenarios, output requirements and formats with clients.
• Responsible for template design or validation of customer templates.
• Responsible for sharing validated scope, templates and other deliverables with team members, to ensure that quality requirements and customer acceptance criteria for all field operations are well understood.
• Detailed analyses of field data to prepare reports and recommendations, to satisfy agreed project scope.
• As may be required, collaborate cross-functionally with the Field teams, the Back office teams and client teams.
• Provide first line support and troubleshooting to Field Teams.
• Must maintain progressive and up-to-date knowledge of latest relevant features, tools and technologies in the industry.
• Support Team Lead in developing policies, procedures and standards for consistent performance within agreed SLA.
• Support Team Lead and Project Manager to plan and excute project efficiently.
• Engage the customer regularly by attending customer meetings regularly and making appropriate feedbacks through presentations.

Qualifications
Required Education:

• Bachelors' Degree in Electrical & Electronics/ Computer Science discipline or equivalent.

Required Working Experience:

• 3 years relevant industry experience, with strong background in engineering.
• Relevant field experience is required.

Required Certification(s):

• CAPM, an added advantage.
• Any relevant professional certification.

Knowledge, Skills & Attitude:

• Excellence, integrity, creativity, customer-centricity, safety consciousness and team spirit
• Knowledge of RAN/UTRAN multi-technologies and multi-vendor is required.
• Understands the end-to-end QoS in wireless networks.
• Must understanding Site Engineering, including in-building solutions.
• Familiar with operator’s framework, process, business and operations.
• Able to work both independently and collaboratively with other teams, business units and business partners to achieve a cohesive Transformation Solution.
• Strong problem solving skills, quick learner and self-motivated team player
• Ability to perform job functions to standards under pressure of tense/confrontational situations.
• Excellent written and & oral communication skills in English.
• Has technical optimization capability and support for the multi-vendor equipment.
• Comfortable with the 3GPP standards.
• Advanced Hands-on experience of drive test, network design and optimization tools e.g. TEMS, NEMO, MapInfo and ACTIX Analyser, Spectrum Analyzer, Site Master, etc.