IT Systems Engineer at Fenix International

Location: Lagos Island, Lagos, Nigeria
Department: Information Technology

Job Description

• Fenix is looking for an experienced, highly motivated and disciplined technical support staff to join our team for our Network infrastructure and call center communications platform.
• Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call centre demands.
• The IT systems engineer will initially report directly to the Head of Customer Experience.

Key Responsibilities

• Ensure the installation and maintenance of internal network infrastructure
• Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
• Integrate and facilitate optimal network solutions using best practices
• Build effective solutions for our call centre demands
• Initiate and manage relationships with external stakeholders/vendors
• Purchase of computer systems and other IT related equipment for staff onboarding
• Maintenance of stock of computers and other IT related equipment belonging to Fenix
• Adhoc and support assignments to ensure optimal up-time for internal stakeholders

Required Skills & Experience

• Linux system administration experience
• Strong system, network debugging and troubleshooting skills.
• Experience working with VoIP, SIP, TDM, and related technologies
• Experience with Asterisk, Kamailio etc
• Custom Asterisk application development experience.
• Ability to transpose service or feature descriptions into technical requirements
• Experience setting up an internal network in an organisation of more than 50 people
• Experience designing and developing call centre solutions
• Experience customising existing call centre solutions
• Ability to rapidly build and test new services and features.
• Excellent written and verbal communication skills in English

Highly Desired Skills:

• Working knowledge of IP networking and configuration
• Good people skills