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  • IT Systems Engineer at Fenix International

  • Posted on: 24 October, 2018 Deadline: Not Specified
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  • Fenix International is a next-generation energy company.  Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

    IT Systems Engineer

     

    Location: Lagos Island, Lagos, Nigeria
    Department: Information Technology

    Job Description

    • Fenix is looking for an experienced, highly motivated and disciplined technical support staff to join our team for our Network infrastructure and call center communications platform.
    • Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call centre demands.
    • The IT systems engineer will initially report directly to the Head of Customer Experience.

    Key Responsibilities

    • Ensure the installation and maintenance of internal network infrastructure
    • Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
    • Integrate and facilitate optimal network solutions using best practices
    • Build effective solutions for our call centre demands
    • Initiate and manage relationships with external stakeholders/vendors
    • Purchase of computer systems and other IT related equipment for staff onboarding
    • Maintenance of stock of computers and other IT related equipment belonging to Fenix
    • Adhoc and support assignments to ensure optimal up-time for internal stakeholders

    Required Skills & Experience

    • Linux system administration experience
    • Strong system, network debugging and troubleshooting skills.
    • Experience working with VoIP, SIP, TDM, and related technologies
    • Experience with Asterisk, Kamailio etc
    • Custom Asterisk application development experience.
    • Ability to transpose service or feature descriptions into technical requirements
    • Experience setting up an internal network in an organisation of more than 50 people
    • Experience designing and developing call centre solutions
    • Experience customising existing call centre solutions
    • Ability to rapidly build and test new services and features.
    • Excellent written and verbal communication skills in English

    Highly Desired Skills:

    • Working knowledge of IP networking and configuration
    • Good people skills

    Method of Application

    Use the link(s) below to apply on company website.

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