Customer Service Representative at Tetra Pak

Secure OFPM execution

• Secures supply chain PM / AM order fulfillment: Order management, design administration, invoicing, claim administration, logistics.
• Synergy with internal functions: planning, logistics, additional material, marketing, technical service to secure smooth order handling  always lead to increase productivity.
• Perform Sales forecast End User role

Drive continuous improvement

• Participate in WCM teams to identify process and tools productivity opportunities (office , supply chain pillars)
• Seek for process and system automation opportunities
• Increased overall productivity in front-office processes
• Focused KPI´s

Qualifications

• BsC Degree in Logistics, Supply Chain ,Social Science
• 3 years of experience as a Customer Service Representative
• Requires the ability to quickly gain a full understanding of customer operational needs
• Requires strong business communication skills at all levels and disciplines; both written and oral
• Requires a high degree of accuracy in collating, checking and analysing data and information
• Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)
• Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
• Able to manage multiple tasks while demonstrating time management/prioritisation skills
• Able to understand and work within defined processes
• Able to effectively negotiate solutions to sales and operational planning issues
• Able to work in a matrix organisation aligned to account teams and specialist functions
• Able to demonstrate a flexible working attitude
• Able to work effectively in a team environment