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  • IT Support Analyst at Alfred & Victoria Associates

  • Posted on: 19 October, 2018 Deadline: 26 October, 2018
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  • Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

    IT Support Analyst

     

    Department: Information Technology

    Key Purpose

    • This individual will work with our team to design, configure, train, support and implement components of Microsoft Dynamics NAV.
    • The Systems Analyst, working within the company’s existing IT policies and procedures, is responsible for the day to day operations, support, and deployment of the technology systems and solutions supporting the business operations.

    Responsibilities

    • Provide user support regarding issues with configurations and implementations via Help Desk. function, remote support or on-site support with users.
    • Provide support during Dynamics NAV software implementation of modules and new functionality.
    • Provide application training for users.
    • Prepare user manuals documentation and reports.
    • On-going user support.
    • Participate in all aspects of IT department infrastructure operations such as network. communications, PCs, servers, printers, telecom/VOIP, etc.
    • Provide front line IT and desktop support for all trading related solutions and platforms.
    • Perform basic triage, break/fix, and escalation to relevant support resources for hardware/software issues.
    • Work with the IT team and local business staff to deploy new and replacement IT related infrastructure solutions.

    Anticipated Outcomes of Roles:

    • Internal customer satisfaction.
    • Turnaround time.

    Job Requirements

    • Education - A good University Degree
    • Experience - Experience with Dynamics NAV.
    • Professional Memebership or Registration - Dynamics NAV certification is desired.

    Personal Attributes
    The incumbent must have the following personal attributes:

    • Strategic thinker.
    • Ability to develop others.
    • Have professional confidence.
    • Must be customer focused.
    • Ability to deliver results.
    • Resourceful, resilient, very detailed, innovative and tolerant.

    Reporting Relationships:

    • Functionally Reports to - IT Infrastructure Manager
    • Administratively Reports to - IT Infrastructure Manager

    Salary
    Very attractive.

    Method of Application

    Interested and qualified? Go to Alfred & Victoria Associates career website on docs.google.com to apply

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