Deputy IT Support Officer at British High Commission

Ref Id: 18/18 ABJ
Location: Abuja
Grade: A2 (L)
Type of Position: Permanent
Start Date: 1st December 2018
Job Category: Foreign and Commonwealth Office (Policy & Political roles)
Job Subcategory: Technology, Information and Digital Transformation

Job Description (Roles and Responsibilities) 

• The main purpose of this role is to assist the IT support Officers in ensuring the smooth running of IT services across Nigeria British High Commission, and its state offices.
• The jobholder will perform IT Support Officer (ITSO) duties with a very busy IT section that provides support to not only Abuja but a number of state offices.
• The successful applicant will therefore need to demonstrate strong IT skills, balancing and prioritising the workload, have excellent communications skills and very good attention to detail.

Main Purpose of Job

• The main purpose of this role is to assist the IT support Officers in ensuring the smooth running of IT services across Nigeria British High Commission, and its state offices.
• The jobholder will perform IT Support Officer (ITSO) duties for staff.
• The intern will be joining a very busy IT section that provides support to not only Abuja but a number of state offices.
• This is a particularly busy period for the section with a number of software and hardware deployments ongoing.
• The successful applicant will therefore need to demonstrate strong IT skills, balancing and prioritising the workload; have excellent communications skills and very good attention to detail.

Roles and Responsibilities

• Provide support to IHMG users and respond to requests sent to the IT helpdesk
• Proactively liaise with all sections to identify new arrivals in order to set them up on the system
• Escalation of connectivity issues to ISPs and Telcos
• Build Laptops/desktops
• Ensure video conferencing facilities are in good working order
• Provide support to remote workers (Port Harcourt, Kaduna and Kano)
• Conduct IT asset inventory and carry our stock returns twice a year
• Support and management of Security Bulk SMS systems
• Liaise with procurement team to manage the technical aspects of contracts with MTN and Airtel.
• Monitor stock levels, procurement for the section and proper accounting of spend on portals
• Liaise with team lead for yearly budget planning and forecasting
• Prepare monthly budget forecasts
• Assist Information Management officer (IMO) in completing the Information Asset Register for Post
• Lead and supervise projects within the team
• Manage echo extension licenses (assignment to new users etc)
• Troubleshoot and resolve non-FCO connections and systems (dirty broadband, managed Wi-Fi issues, standalone computers etc.)
• Setting up access and permission to shared folders, SharePoint and distribution lists
• Purchase and setup FCO/DFID Smartphones
• Disposal of old/redundant IT equipment in line with disposal policy.
• Policy adherence: Ensure all laptop/desktop users read and sign the security operating procedures and other usage policies
• Updating of SharePoint sites
• Managing room booking portal and setting up IT equipment for events and meetings
• Delivering capacity building for staff to use IT software and equipment.
• Any other ad-hoc duties

Essential Qualifications, Skills and Experience 

• Previous experience in using Windows 10 
• Microsoft Office 2016
• Basic LAN/WAN configuration, Office 365, Internet and Intranet, IP Telephony and IT Helpdesk Support

Desirable Qualifications, Skills and Experience:

• ITIL certification

Required Competencies:

• Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Starting Salary
N438, 934.