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  • Posted: Oct 12, 2018
    Deadline: Oct 20, 2018
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    LORACHE LIMITED is a marketing management, Human Capital development and Business Process & Strategist consultancy outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. LORACHE deals in sales and marketing consultancy and training organisation working across multiple industries, including the consumer goo...
    Read more about this company

     

    Inshop Technical HelpDesk (Engineer)

    Major Deliverable

    • First line contact, providing technical assistance to all walk-in customer at Shops
    • Assist in after sales device setup, installation, and configuration processes for new subscribers
    • Create a positive customer experience
    • Assist / guide customers to handle different hardware and software application as required
    • Perform diagnostics, troubleshooting, repairs and upgrade on all companies access devices
    • Liaise with device & terminals unit, for all hardware errors & related replacement cases
    • Document help desk tickets/resolutions, and maintain defective device inventory list for shop
    • Recognize areas & forward plans for internal improvement to the Territory Sales Manager

    Function/Domain

    • Customer Service / Technical Support Group
    • Reporting to Direct - Supervisor Technical Support Group; Functional, HOD.

    Qualifications

    • HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

    Desired Experience:

    • 1 to 3 years in similar profile.

    Essential Attributes:

    • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

    Desired Attributes:

    • Relevant Industry Experience, been on the front desk handling customers and team.

    Method of Application

    Applicants should forward their Resume to: jobs@lorachegroup.com with subject as the position.

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