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  • Support Engineer at Romanspage Global

  • Posted on: 11 October, 2018 Deadline: Not Specified
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  • Romanspage Global - Our client, currently require the services of suitably qualified candidates to fill the vacant position below:

    Support Engineer


    Lekki, Lagos
    Job type: Full-time

    Job Descriptions

    • We urgently in need of a Support Engineer. In this position, you will be responsible for the quality and usability of products.
    • You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market

    Job Responsibilities

    • Ensure database security
    • Control access privileges and permissions
    • Capacity planning
    • Conduct frequent database security audits
    • Conduct frequent data accuracy audits to ensure integrity and accuracy of data
    • Coach and mentor team members
    • Develop database disaster recovery, high availability/redundancy plans
    • Ensure frequent backup of databases
    • Setup and maintain database replication on critical databases
    • Monitor database performance and query throughput
    • Conduct database tuning
    • Optimize SQL as required
    • Establish and document processes and procedures for database access, design, performance and redundancy
    • Handle database installation and upgrades
    • Refine and approve database designs
    • Understand all deployed software products, applications and features to Business Customers end to end
    • Manage properly and adequately the primary client on site and handle/manage expectations
    • Reply to customer mission critical issues outside business hours
    • Travel to customer sites for high profile issue resolution
    • Organize and have adequate representations in field visits
    • Provide enterprise-level assistance to our customers
    • Document activities and findings in a case tracking tool
    • Technical troubleshooting, analysis, and diagnosis of product issues
    • Ensure case updates and resolution timeframes are in line with service level agreement
    • Delivery of product issue work around or fix
    • Replication of customer issues
    • Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
    • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution


    • 1st class or 2.1 B.Sc degree in Computer Science or similar field (extensive work experience may supplement degree)
    • Master's degree or equivalent is a plus
    • Minimum of 3 years' experience
    • Familiar with at least 1 relational database management system; Oracle or PostgreSQL most used
    • Technical Knowledge / Skills Preferred but not Required
    • Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
    • Microsoft SQL Server database administration
    • Microsoft Visual Studio, including VB.Net and/or C#
    • Multiple years of experience as a Techical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.
    • Experienced with Windows servers
    • Experienced with Linux servers
    • Excellent SQL skills
    • Excellent verbal and written communication skills
    • Ability to prioritise your workload
    • Attention to detail.
    • Ability to think logically

    Additional Information

    • Be a great team player with a can-do attitude
    • Strong ownership mindset
    • Agile problem solving.
    • Critical thinking capabilities
    • Good attention to details
    • Dynamic and active

    Method of Application

    Use the link(s) below to apply on company website.

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