Field Support Officer at ITEX Integrated Services Limited

Role Summary: front end support of POS Terminals at merchant location to drive service success that improves merchant satisfaction, customer retention as well as profit maximization.

 Key Responsibilities:

FSOs

•  Provide on onsite support to merchants

• Ensure visitation to merchant locations based on agreed visitation frequency.
• POS support and maintenance
• Send daily report of activities to assigned supervisor from merchant location
• Advise merchants regarding the best implementation practices and also address specific merchant’s issues as regards POS
• Provide training to merchants regarding hardware and troubleshooting techniques.
• Prompt escalation of issues encountered on the field to supervisors. 
• Ensure there are enough consumables like receipt role at merchant location.
• Ensure POS are in good working condition
• Terminal collection
• Attend to SOS calls when the need arises.
• Build positive relationships with customers

Business Officer

• successfully opening of new accounts
• Analyze current customer base, including portfolios and rolodexes, to identify potential sales opportunities
• Build strong relationships with customers, outside business contacts, and company stakeholders
• Review and communicate proposals and cost estimates to customers and stakeholders
• Develop and test unique business strategies and concepts

Qualification and requirement

• Minimum educational qualification: OND
• Must be male
• Full training will be given
• Being able to ride a bike is an added advantage
• Previous experience working as a POS support and maintenance officer is a plus
• Team work and interpersonal skills
• Excellent communication skills
• Must be willing and ready to move about between merchant locations.