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  • Field Support Officer at ITEX Integrated Services Limited

  • Posted on: 8 October, 2018 Deadline: 12 October, 2018
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  • A leading Financial Technology Company with Head office in Victoria Island, Lagos currently seeks Field Support Officers (FSOs) and also Business Officer for immediate employment

    Field Support Officer


    Role Summary: front end support of POS Terminals at merchant location to drive service success that improves merchant satisfaction, customer retention as well as profit maximization.

     Key Responsibilities:


    •  Provide on onsite support to merchants
    • Ensure visitation to merchant locations based on agreed visitation frequency.
    • POS support and maintenance
    • Send daily report of activities to assigned supervisor from merchant location
    • Advise merchants regarding the best implementation practices and also address specific merchant’s issues as regards POS
    • Provide training to merchants regarding hardware and troubleshooting techniques.
    • Prompt escalation of issues encountered on the field to supervisors. 
    • Ensure there are enough consumables like receipt role at merchant location.
    • Ensure POS are in good working condition
    • Terminal collection
    • Attend to SOS calls when the need arises.
    • Build positive relationships with customers

    Business Officer

    • successfully opening of new accounts
    • Analyze current customer base, including portfolios and rolodexes, to identify potential sales opportunities
    • Build strong relationships with customers, outside business contacts, and company stakeholders
    • Review and communicate proposals and cost estimates to customers and stakeholders
    • Develop and test unique business strategies and concepts

    Qualification and requirement

    • Minimum educational qualification: OND
    • Must be male
    • Full training will be given
    • Being able to ride a bike is an added advantage
    • Previous experience working as a POS support and maintenance officer is a plus
    • Team work and interpersonal skills
    • Excellent communication skills
    • Must be willing and ready to move about between merchant locations.

    Method of Application

    Interested and qualified applicants should forward the cvs to with the position applied for as the subject of the mail.

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