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  • Field Support Officer at ITEX Integrated Services Limited

  • Posted on: 8 October, 2018 Deadline: 12 October, 2018
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  • A leading Financial Technology Company with Head office in Victoria Island, Lagos currently seeks Field Support Officers (FSOs) and also Business Officer for immediate employment

    Field Support Officer

     

    Role Summary: front end support of POS Terminals at merchant location to drive service success that improves merchant satisfaction, customer retention as well as profit maximization.

     Key Responsibilities:

    FSOs

    •  Provide on onsite support to merchants
    • Ensure visitation to merchant locations based on agreed visitation frequency.
    • POS support and maintenance
    • Send daily report of activities to assigned supervisor from merchant location
    • Advise merchants regarding the best implementation practices and also address specific merchant’s issues as regards POS
    • Provide training to merchants regarding hardware and troubleshooting techniques.
    • Prompt escalation of issues encountered on the field to supervisors. 
    • Ensure there are enough consumables like receipt role at merchant location.
    • Ensure POS are in good working condition
    • Terminal collection
    • Attend to SOS calls when the need arises.
    • Build positive relationships with customers

    Business Officer

    • successfully opening of new accounts
    • Analyze current customer base, including portfolios and rolodexes, to identify potential sales opportunities
    • Build strong relationships with customers, outside business contacts, and company stakeholders
    • Review and communicate proposals and cost estimates to customers and stakeholders
    • Develop and test unique business strategies and concepts

    Qualification and requirement

    • Minimum educational qualification: OND
    • Must be male
    • Full training will be given
    • Being able to ride a bike is an added advantage
    • Previous experience working as a POS support and maintenance officer is a plus
    • Team work and interpersonal skills
    • Excellent communication skills
    • Must be willing and ready to move about between merchant locations.

    Method of Application

    Interested and qualified applicants should forward the cvs to itexhr@gmail.com with the position applied for as the subject of the mail.

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