Administrator at Old Mutual Plc

Ref No: 1127/NIGE/EU/ADMINISTRATOR/Nigeria/280918
Location: Nigeria    
Start Date: 2018-09-28    
Contract: Permanent
Available: ASAP
Category: Insurance    
Offer: Market Related

Introduction

• This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with basic technical knowledge of corporate business and its impact on regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification
Descriptor:

• Deliver on daily task and adheres to service and quality standards.
• Provides both direct and indirect service to customers and intermediaries.
• Ability to initiate reinsurance cession and recovery on timely basis
• Ensure timely capturing/loading of data into operations software
• Proficiency in the usage of Microsoft office for report generation and interpretation
• Having a fair knowledge of group and credit life assurance products
• Understanding the corporate claims management process and procedures
• Respond to immediate requirement in line with standard operating procedures
• Ensure daily operational Customer Service efficiency/delivery.
• Responsible for the daily work flow and volumes within the turnaround time
• Maintains and enhances service/work standards to delivers quality work within a given process

Key Result Areas
Operational Delivery:

• Respond to immediate administrative requirements within time frame
• Follows standardized processes and provides administrative support in line with business demands.
• Delivers on daily task promptly.
• Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions/effort in broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Qualifications and Experience

• A first degree or its equivalent in relevant field
• Experience in a technical operations department
• Excellent communication skills (verbal and written)
• Very good interpersonal skills
• Good knowledge of MS packages (Word, Excel etc.)