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  • Posted: Sep 24, 2018
    Deadline: Oct 3, 2018
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    The International Rescue Committee (IRC) is a global humanitarian aid, relief and development nongovernmental organization. Founded in 1933 at the request of Albert Einstein, the IRC offers emergency aid and long-term assistance to refugees and those displaced by war, persecution or natural disaster. The IRC is currently working in over 40 countries and 22 U...
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    IT Assistant

    Locations
    Maiduguri (Borno)

    BACKGROUND:  The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
    SCOPE OF WORK: The IT Assistant will be primarily responsible with providing support for our internal users on the use of their desktops and laptops.  Through our ticketing system, by direct contact and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.

    RESPONSIBILITIES: 

    • Level I Help Desk Support – Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support
    • Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows 7 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting
    • Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
    • Hardware Inventory – This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software
    • Preventative Maintenance – Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
    • Various Projects – Position will need to assist on various IT projects as needed
    • This position reports to IT Officer
    • This position manages no staff

    REQUIREMENTS:

    • 1 to 2 years of experience in help desk/desktop support position
    • College degree or equivalent certification
    • Proficient in Microsoft family of products (Windows, Office and Server)
    • Strong written and interpersonal skills; customer service experience
    • Able to work independently within a team environment

    Demonstrated Skills and Competencies:

    • Strong sense of personal integrity.
    • Attention to details.
    • Additional qualities: ability to multitask, ability to handle pressure well, ability to improvise, flexibility, cultural and environmental sensitivity.
    • Team work skills.

    WORKING ENVIRONMENT

    The positions are located in Maiduguri the situation in northeast Nigeria continues to be volatile and the security phase is orange or red depending on location. This is a national position.

    Benefits

    • Competitive Monthly salary,
    • 13th Month Salary Inclusive,
    • Health Insurance Coverage for Family, Pension, Creche Facilities available for Women with babies under 24 Months.

    Method of Application

    Please send CVs and cover letter to email address : IRCNigeria.Recruitment@rescue.org

    address it to: The Human Resources coordinator, International Rescue Committee 

    Subject of the application should read: IT ASSISTANT, MAIDUGURI

    Only Shortlisted candidate will be contacted for Interview

    IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.

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