Head Retail Sales at Work Place Centre Limited

Reports To: Divisional Director, Retail
Supervises: Business Managers (Abuja I-III, Minna, Kaduna, Bank Branches (Kano, Jos & Lakoja)

Job Summary

• To supervise and manage the activities of the company towards the development of viable and sustainable retail products and services distribution network.

Functions & Responsibilities

• Supervise and closely monitor the Group’s activities to ensure that key performance indicators set out for each year are met
• Ensure the development of distribution outlets across viable economic locations within the country
• Ensure the continued growth and expansion of AXA Mansard market share within the distribution market space
• Supervise the recruitment, training, development and performance appraisal of Professional Sales Staff
• Supervise, manage and mentor the Business Managers to ensure that they are able to develop and run viable business offices in their respective locations
• Ensure that all team members have and maintain a detailed knowledge of company’s products and services and uses suck knowledge to maximize the sale of appropriate products that meets the needs of the customer
• Ensure adequate development and optimal utilization of the CRM platform to enhance overall customer experience
• Ensure all customer data and transactions history is complete, current and up to date on the CRM platform
• Constantly maintains high level presence at social functions and events to enhance AXA Mansard market presence
• Develops clear succession plan for the respective roles within the Group
• Develops and coordinates all strategy development plans for the continued growth of the team and the business
• Carry out any other assignment that might be delegated by the Divisional Director

Qualifications

• Minimum of B.Sc in any discipline.
• 10 years’ experience in Financial Services in which 5 years’ of the experience should be in the Insurance Business (Underwriting or Sales)

Professional Qualification:

• CIIN/CII is an added advantage

Skills / Competence Requirements:

• Excellent knowledge of Insurance Products
• Excellent Technical Knowledge of Insurance Business
• People management skills
• Ability to speak local dialect will be an advantage
• Prospecting and closing skills

Personal Qualities/Attributes required:

• High level of initiative and ability to work with minimal supervision
• Excellent Financial Analysis Skills
• Excellent Analytical Skills
• Proficient Computer Skills
• Excellent Business Writing Skills, Negotiation Skills, Relationship Management Skills & Presentation Skills