Operations Manager at Rhics

Job Description

• The operations manager will be working closely with the General Manager to lead a multi-disciplinary team to deliver technical business solutions for our clients.
• You will be responsible for contributing to the bottom line of the business’ revenue targets by ensuring efficient operations and effective execution of business strategy.

Principal Responsibilities and Accountabilities

• Responsible for the effective and efficient running of all revenue generating solutions.
• Ensures all hindrances to performances are eliminated.
• Facilitates the provision and availability of resources required for the effective running of all solutions.
• Manage end to end back office operations.
• Provides oversight and support for operational execution.
• Be the responsible officer for all operational excellence type reporting.
• Drive compliance to enterprise processes, procedures, policies cascaded from the group.
• Ensures Standard Operational Processes and Procedures are adequate and can recommend areas of improvement.
• Drives continuous service improvement and operational standards eg Info security awareness, Health and safety standards etc.
• Should be mature enough to deputize or stand in for a business leader in his absence

Qualifications

• Operations Management - Knowledge of the principles, methods, metrics or tools for operations management, service delivery, customer service and IT/product support
• Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance
• Business Process Reengineering - Knowledge of methods, metrics, tools, and techniques of Business Process Reengineering.
• Cost and Resources Management - Knowledge of the principles and methods of costs and resource management including the time value of money, present value concepts, and quantifying tangible and intangible benefits.
• Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Quality Assurance - Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards.
• Requirements Analysis - Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes.

Added Advantage

• Master's degree or its equivalent.
• Led multi-disciplinary teams
• Delivered complex projects/programs taking it from concept to production
• Worked directly in a Business Operations role or supporting a Business Development/Sales/Account Management team to design and deliver solutions/services to clients
• Understanding and appreciation of the Software landscape.
• Project Management experience is a plus.

Skills & Abilities

• Result driven
• Leadership Skills
• Excellent Communicator
• Organizing and Planning
• Decision Making
• Financial Impact thinking
• Agility and Adaptability
• Change Management Skills
• Interpersonal Skills
• Stakeholder Management
• Problem Solving
• Team Building.