Operations Coordinator at Rossland Consulting Limited

Roles and Responsibilities
Operation Strategy:

• Works with the Management Team and General Manager to influence the creation and communication of company strategy, business priorities and targets
• Develop or improve operational systems, processes and best practices that guarantee organizational well-being and sustainability
• Contribute towards the achievement of company’s strategic and operational objectives
• Examine financial data/statements and use them to improve profitability and keeping operations lean

Supply Chain Function Management:

• Design and implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies. Establishing long-range objectives and specifying the strategies and actions to achieve them
• Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving.
• Plans supply chain activities to forecast demand or create supply plans that ensure availability of materials or products.
• Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
• Defines performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost, quality or other business objectives.
• Builds and documents supply chain processes, workflows, cycle times, position, responsibilities, or system flows.
• Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws.
• Procurement and Supplier Management
• Management of Procurement and Logistics department
• Negotiates and manage prices, quality and terms with suppliers, vendors, or freight forwarders.
• Develop or implement procedures or systems to evaluate or select suppliers.
• Analyses information about supplier performance or procurement program success.
• Monitor supplier performance to assess ability to meet quality and delivery requirements.
• Develop material costs forecasts or standard cost lists.

Logistics & Inventory:

• Develops and implements processes and procedures for shipping, warehousing and inventory keeping.
• Evaluates and selects information or other technology solutions to improve tracking and reporting of materials or products distribution, storage, or inventory.
• Analyse inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
• Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
• Design, implement, or oversee product take back or reverse logistics programs, such as warranty and repair, to ensure products are recycled, refurbished or responsibly disposed.
• Engages local and international regulatory and government agencies for import/export of raw materials and products.

After-Sales & Warranty:

• Leading and implementing defaulting customer management and repossession strategy
• Management of after-sales process and guaranteeing customer satisfaction
• Reverse logistics process creation and management
• Warranty and refurbishment process management and monitoring

Requirements

• 5 years in Operations is a must, with experience in a B2C firm with significant responsibility for corporate cost reporting and optimization –OR– as Business Operations consultant preferably with a Masters degree.
• Significant prior working experience internationally and in West Africa would be an added advantage
• A Bachelor's degree in Economics, Operations Management, Business Administration, Statistics, Supply Chain or Management is required. M.B.A or other relevant advanced degree would be an added advantage
• IoSCM, CIPS or equivalent will also be an added advantage
• Track record of success managing cross functional teams.
• Ability and experience working in a start-up environment would be an added advantage.
• Operations Management Acumen. Expert in understanding and application of theoretical and practical approaches to business operations management and implementation.
• Negotiation. Maintaining one’s agenda whilst avoiding deadlock. Ability to conclude discussions with suppliers, partners, and alike to the company’s best interests.
• Judgment and Decision Making. Consider the relative costs and benefits of potential actions, choosing the most appropriate one.
• Critical Thinking - Using structure, logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Production & Processing Knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Transportation. Knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits.
• Ability to think strategically, to link strategy to implementation and develop strategically-focused plans
• Business strategy and planning skills
• Leadership. Strong leadership skills and ability motivate diverse cross-functional teams without having direct authority over them
• Energetic self-starter who demonstrates strong resourcefulness and personal initiative. Requires little hand-holding to deliver complex tasks. High level of energy and motivation
• Adaptable and comfortable in fast-changing start-up environment. Comfortable in uncertain and/or ambiguous situations. Fast learner. Willing to contribute in areas beyond formal job description.
• Ability to operate effectively in a cross-cultural environment.
• Communication. Strong oral and written communication skills and fluent in english. Comfortable presenting to senior management and large groups.