Manager, Controlled Fleet at Jumia Nigeria

Responsibilities

You will have the responsibility to lead and direct the functional outbound departments within the fulfillment center to achieve key goals & objectives within a high volume, high SKU base direct to consumer, multi-distribution fulfillment center. This position is responsible for constantly ensuring the highest level of customer satisfaction, financial cost controls, and continuous improvement of throughput and efficiencies throughout the outbound and delivery process. 

In particular you will: 

• Accelerate and increase reliability of fulfilment time of directly controlled delivery fleet
• Manage carrier delivery performance and service improvements in accordance with department KPIs/initiatives. This includes on-time delivery, condition of shipment, and damage claims reduction.
• Maintain direct and daily communications with Carriers, including the tracking of Jumia Shipments and provide daily report to the Head of Delivery of any outstanding shipments and ETAs.
• Manage and control all outbound freight expenses in accordance with department KPIs/objectives. This includes determining most cost-efficient carriers and modes of transportation to deliver goods while meeting expected service levels.
• Manage strategic relationships with multiple external partners (3PL warehouse & last-mile delivery providers) and instil principles of metrics driven operational excellence 
• Support outbound logistics organization with identifying and implementing cost savings initiatives.
• Track deliveries and ensures service levels at Last Mile Hub
• Maintain metrics and analyze data to assess performance and implement improvements and cost-saving opportunities.
• Manage, motivate, train, develop and appraise delivery team in order to meet total customer service and delivery objective

Professional Skills & Qualifications

• Bachelors or better in Logistics /Supply Chain Management or related field.
• Minimum of 6 or more years of transportation and/or supply chain experience as an operator with a career path showing increasing responsibility in outbound logistics.
• 3 years of progressive experience in fulfillment and logistics.
• Experienced working with 3rd party fulfilment for B2C and B2B orders required.
• Knowledge of tracking, tracing shipment reconsignment/return and storage/redelivery.  
• Knowledge of outbound logistics and carrier operations. 
• Well-developed analytical skills with reference to merchandise, vendors and freight; identification and development of transportation trends; transportation systems operations; and expense control efforts

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures