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Wakanow.com is Nigeria’s first and leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally. Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services f...
Job description
setting and meeting performance targets for speed, efficiency, sales and quality;
managing the daily running of the Travel centre;
liaising with supervisors, team leaders, and ticketers to gather information and resolve issues;
monitoring random calls to improve quality, minimise errors and track operative performance;
coordinating staff recruitment, and liaising with HR Unit on employee needs within the Travel centre
reviewing the performance of staff, identifying training needs and planning training sessions;
recording statistics, user rates and the performance levels of the centre and preparing reports;
handling the most complex customer complaints or enquiries;
organising staffing, including shift patterns and the number of staff required to meet demand;
coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
reporting, forecasting and analysing data against budget figures on a daily, weekly and/or monthly basis;
Desired Skills and Experience
Prior experience in the travel industry is MANDATORY
financial planning and budget management
people management
strong communication – verbal, presentational and written
business analysis
business management
relationship management – internal to the organisation and external
organisational skills
leadership and motivational skills
First degree in any Social Sciences or Business Management course
The successful candidate must have at least 5 - 6 relevant post NYSC working experience and must be able to work without supervision
Ability to use the Amadeus GDS is an added advantage
To apply, click here
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