BU KORE, Systems & Capability Manager at Coca-Cola

Job ID: R-17274

Position Overview

• Provides Strategic and operational thought leadership to build Technical Capability (Supply Chain, Supplier Management, QSE, Packaging, etc.), QSE programs and systems in the Business Unit and Bottling organization by designing, developing and executing Quality Safety Environment programs and processes, resource allocation to drive profitable growth while maintaining robust governance, and protecting our brands, people & reputation.
• This will include supporting the technical franchise team in Nigeria and WIMA to achieve the three widely important priorities and goals:
  • Achieve consistent and sustainable compliance to company QSE requirement
  • Ensure capable processes are producing our brands
  • Ensure our people have the required QSE Capabilities
• Facilitates delivery of programs in other technical areas such as SRA, Supply Chain, Supplier Management, Productivity, Packaging etc.
• Build systems and processes by using all available QSE data, metrics performance, process assessment, risk evaluation etc., to track systems performance for all QSE activities, reduce/remove risk out of the system and achieve and exceed the BU goals.
• Provide leadership in continuously tracking and updating Business Unit QSE teams on KORE and ISO developments and the implementation
• This role has been identified as strategically important to build capability and systems within the BU and bottling system to jump start step change improvement towards Food Safety, Quality, Occupational Health & Safety and Environment.

Key Duties/Responsibilities
Strategy:

• Provide thought leadership to bottling operations on optimal organizational structure, determine skills required and make necessary adjustments to drive capability agenda.
• Develop the Technical Capability Business Plans to build operational capability (knowledge, skills, tools and processes) that will positively impact Quality, Safety, Environment, Supply Chain efficiency and leverage system competitiveness.
• Drive alignment between BU and Annual Bottler Business Plans around Capability development

Capability Development:

• Lead capability assessments with the bottler, identify gaps and make recommendations on relevant interventions.
• In consultation with the BU and Bottler Technical Leadership, design and develop and deliver capability programs related to Supply Chain, Quality, Environment, Safety, Food Safety e.g. KORE, OHSAS 18000, FSSC Training, ISO 9000, ISO 14000 etc.
• Drive programs and process to achieve bottler certification within TCCC timelines – e.g. ISO and FSSC etc.
• Develop champions within bottling system to ensure they are equipped to conduct the necessary programs within their operation.
• Determine training needs, develop tools and communication aids, or provide training to Company, Supplier and bottler personnel to ensure that the appropriate level of knowledge is transferred to the field to assist with the effective implementation of each quality initiative.

Capability Deployment:

• Conduct training and development of programs in support of business needs to improve capability in the bottling system towards QSE.
• Working with Technical Central (Supply Chain, SRA, Technical Operations etc.) to facilitate deployment of key training programs to the Bottling System.
• Lead the deployment of global/local programs in BU and Bottling Technical teams e.g. Supply Chain Excellence (SCMX), Basic Production Management (BPM), QSE Professional Excellence Program (QSEPX), Basic Quality, Safety & Environment (BeQSE) Programs.
• Provide Quality, Safety, Environment support to Suppliers to drive compliance to KORE and International Certification e.g. Global Food Safety Initiative (GSFI), ISO, SGP etc.
• Provide the framework, programs and tools for ensuring the quality and integrity of products through continuously monitoring of changes in KORE, refining it and providing structured feedback to Corporate. Provide systems leadership in BU and Bottler Technical Teams on implementation of KORE changes.
• Provide risk assessments for health and safety or beverage related products, ingredients, packaging, auxiliary and licensed products.

Programs Management:

• Review and develop new Business Unit Technical Bulletins ensuring full compliance with the latest KORE updates. Ensure all corresponding data collation relating to Technical Bulletins and procedures are made available to the BU, TCCC databases and share points.
• Working in collaboration with the SMEs to evaluate business technical risks across the value chain processes including suppliers, bottlers, Co-packers and Distribution. Developing required action plans to ensure full compliance to Company policies and requirements so that potential risks are prevented.
• Management of bottlers’ performance status updates on three wildly important priorities and associated goals on a regular basis.

Systems Management:

• Develop tools, programs, systems and processes to continuously monitor changes in KORE and provide structures feedback to Corporate.
• Provide systems leadership in the BU and Bottler Technical teams on implementation of KORE changes
• Be the single point of contact on KORE status within the Business Unit on all aspects of Quality, Safety and environment. Address all frequent requests & queries from bottlers and Corporate regarding EOSH.

Data and Database Management:

• Lead the maintenance of business information and data bases (share points, CTMS) for BU Stewardship strategic and tactical decisions and reports. This will include Business plans reviews, data validation for new lines, new processes, new plants etc., and analyzing gaps for decision making processes etc.
• Establishing and maintaining best practices in document management systems in all aspects relating to Policies, guidelines, bottler communication protocol and capturing business information.

Stakeholder Management:

• Influence the bottler to drive capability agenda within their organization by conducting capability assessment/analysis and taking action to close identified capability gaps.
• Collaborate with Franchise Operations working closely with Franchise Technical Manager to establish management routines and drive alignment on capability focus areas.
• Build capability within technical associates e.g. QSE Managers to step change our performance within the bottling operations

Business Unit Audits & Certification:

• Coordinate Business Unit audits and ISO certification to ensure corrective action plans are in place to address identified gaps with the system and ensure effective risk mitigation through effective corrective action plans.
• Review bottling plants audit reports and highlight all major gaps and track their corrective actions with Franchise Supply Chain and QSE Managers in order to ensure all reported issues are properly investigated through a robust root cause analyses and resolved in reasonable time.
• Analyze the bottler audit failures and develop a trend for capability building.

Communication & Reporting:

• Maintain, monitor and communicate to Business Unit Technical Leaderships and Franchise Technical teams on technical priorities and associated goals.
• Communication of best practices to Business Unit and Bottler Technical Teams on programs, systems etc.
• Collaborate with Franchise Operations working closely with the Franchise Technical Managers to establish management routines and drive alignment on capability focus areas
• Collaboration with Corporate QSE and Capability teams, Bottler teams, Franchise teams.
• Participate in team projects, cross functional committees of company-wide initiatives in order to share information represent the Department/Business Unit perspective or assist with program and process modification.
• Influence the bottler to drive capability agenda within their organizations by conducting a capability assessment/analyses and then taking actions to close identified capability gaps.
• Provide information to communications (PAC) team to use in communications/responses to consumer injuries and for internal and external communications documents.

Related Job Requirements/ Qualifications
Required Experience:

• Minimum of 12 years in Quality, Safety, and Environment and Food Safety. Functional expertise in Supply Chain, Quality, Engineering. Experience in Bottling, Canning or FMCG operations, Commercialization, Environment, Auditing is an added advantage.

Educational Requirements:

• Bachelor's Degree in Science: Industrial, Chemical, Mechanical Engineering, Food Science & Technology, Biochemistry or related discipline.
• Fluent in English and French is an added advantage.

Technical Skills:

• Capability Development Management: Ability to design, develop and deploy training programs and processes related to QSE.
• Documentation Management: Knowledge of the principles of documentation management define and manage changes to the intellectual property, project agreements, supplier agreement, KORE, engineering documentation, capital assets, equipment authorization and/or packaging.
• Quality Systems Implementation: Ability to apply and implement quality systems (e.g. ISO, Malcolm Baldridge, Six Sigma and FSSC) and to guide others in developing and implementing quality systems.
• Auditing Standards: Knowledge of relevant professional auditing standards such as ASQ, ISO & FSSC
• Quality Systems: Knowledge of quality systems(e.g. ISO, Malcolm Baldridge, Six Sigma, and FSSC) used to develop and enhance current operating system
• Quality Assurance Principles: Knowledge and application of quality cost analysis, inspection, corrective action planning customer and consumer satisfaction tracking, internal monitoring in order to detect and correct non-conforming information, material or processes using modern quality problem solving tools.
• Process Management: Knowledge of process definition, flow charting and process management techniques. Includes knowledge of scale up from bench to commercialization and interrelationships, key controls and to continuously monitor and improve processes to facilitate the efficient and effective execution of business activities.
• Cost of Quality: The knowledge and application of quality cost models to identify opportunities for improvement and decrease cost to the system.
• Good Manufacturing Practices: Knowledge of the basic elements of Good Manufacturing Practices. This includes understanding of Company and regulatory guidelines.
• Risk Analysis/Management: Knowledge of and ability to manage risk analysis/management process consisting of four components: Risk Monitoring, Risk Assessment, Risk Management and Risk Communication.
• Supplier Development: Using knowledge of Supplier Manufacturing processes to influence and guide them in improving and developing their process capability, control and monitoring to ensure consistent delivery against Company standards
• Project Management: Knowledge of project Management principles and the ability to apply the principles, tools and techniques to develop/plan, manage or execute projects or work plans to ensure successful completion (e.g. on time within budget)
• Production Processes: Knowledge of syrup and beverage manufacturing process. These include blending solids, blending liquids or juices, carbonation, filling, water treatment, packaging, cleaning and sanitation, or refrigeration technologies
• Fountain Knowledge: manufacturing capabilities, technology, distribution and business processes. Knowledge of fountain services policies and procedures.
• Business Activity Process: Ability to establish and define processes and continuously monitor and improve processes to facilitate the execution of business activities.
• Problem Analysis/Problem Solving: Forming an opinion or making a decision through careful testing of using assumption and facts: action that is consistent with available facts, constraints and probable consequences.
• Building Technical relationships: Ability to apply technical knowledge and establish credibility with highly technical internal or external contacts in order to build technical relationship that will benefit customers or the Company.
• Solid strategic analysis and thinking skills able to build a sustainable business
• Strong technical understanding with deep knowledge of Production, Supply Chain and Stewardship
• KO system knowledge and clear understanding of the dynamics of the soft drink industry
• Strong understanding of Governance requirements and Code of Business Conduct
• People management skills
• Strong business Case construction and systemic thinking

Leadership Behaviors:

• Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation).
• Collaborate with System, Customers, and Other Stakeholders: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
• Act like an Owner: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.
• Inspire Others: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
• Develop Self and Others: Develop self and support others' development to achieve full potential.

Growth Behaviors:

• Growth Mindset: Demonstrates curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
• Performance Driven and Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Cultural Diversity:

• Ability to balance interaction at multiple levels from Bottler Senior Management to suppliers to distributors requires cultural sensitivity
• Work effectively in a challenging Franchise environment building alignment whilst also managing the TCCC business agenda
• Cultural diversity specifics will depend on assigned geography characteristics

Analysis:

• Very wide and diverse bottler system with significant capability challenges in most areas, both management and operational: Success requires major system alignment
• Significant variation  in Technology and People Capability –
• Major challenges in mitigating risk – particularly in resources (water, processing etc.)
• Sub-optimal infrastructure.