Head, Collections at United Bank for Africa (UBA)

Reference #: COL072018
Location: Lagos
Contract Type: Permanent
Job Functions: Business Development
Industries: Financial Services

Specification

• The Head, Collections develops, owns, manages and leads the Collections Portfolio within Digital & Consumer Banking.
• He/She will contribute to the achievement of the Bank's goals by growing low cost deposits and income lines through Collections drive within the public, retail and corporate sectors.

Responsibilities
The responsibilities of the role include the following:

Win new Collection Mandates, Businesses and Customers:

• Identify the new emerging players in the public, retail and corporate sectors
• Develop the database of opportunities for Collections and Value Chain drive for the identified mandates
• Prepare the Standard Proposals/Presentations that will assist and guide conversion of new opportunities
• Compile the expected returns for each of the identified mandates in terms of Collections Volumes, Deposit Impacts and Profitability magnitudes
• Manage relationships of the mandate owners for retention and value additions
• Organise the marketing Calls and the Conversion Strategies for the emerging mandates, businesses and customers

Manage the mandates and develop strategies for market dominance:

• Manage the entire analytics of mandates and business drivers in the identified sector and catchments
• Agree the requisite structure for business drive across all regions and market segments
• Liase with the key Business Heads on the modalities and arrangements for marketing and drive of the identified mandates and products consideration
• Share the analytics of business opportunities with the relevant Business Heads for special focus
• Discuss the existing and potential market competitive threats and opportunities with the Business Heads for effective leverage
• Arrange periodic visitation to the top business players as dominance strategies in key market catchments
• Draft the Standard marketing strategies to be adopted by relevant marketing staff across board
• Ensure that necessary strategic support are provided for all the branches, regions and countries for the desired milestones

Collaborate with FINTECHs for improved business growth:

• Identify the relevant FINTECHs that are suited for each mandate and business opportunity.
• Discuss the applicable products that will drive the existing and new mandates via the platforms of the chosen FINTECHs.
• Agree the processing and remittance dynamics for effective integration into the bank’s application
• Liaise with the bank’s IT and Operations team for seamless run of e-platforms being managed by the FINTECHs

Create and Sensitize the necessary awareness on all mandates and opportunities for growth in low cost deposits:

• Provide departmental and Branches training on the products knowledge and dynamics on regular periodic basis to ensure a full understanding of the value potentials
• Monitor the marketing and drive strategies being implemented on post training basis
• Ensure that all branches and units are fully acquainted with all the mandates, businesses and opportunities in their catchments and globally

Performance measurements and tracking for periodic reviews:

• Compile reports in respect of Collections, staff penetration, converted mandates, distributors, suppliers, vendors, contractors etc monthly
• Organise periodic review sessions of performances on the parameters mentioned above
• Agree on the key strategies on way forward on budget and market share achievements
• Follow-up on the agreed strategies on the key milestones

Requirements
Education:

• Graduate Degree in Business/Finance.
• Masters’ Degree or a relevant professional certification will be an advantage

Experience:

• 10 years related experience in a large financial institution (local/regional) preferably at Managerial level specializing in Banking Business/Products Development or equivalent

Knowledge required:

• Compliance, KYC/ AML, regulatory framework and Banking operations
• Retail, Corporate and Public Service Collections

Skills required:

• Demonstrable relationship management and influencing skills
• Proven business development track record
• Self-driven, innovative and solution oriented
• Excellent digital and analytical skills
• Capable of working out alternatives to mitigate risk for the Bank