Customer Insight Coordinator at First Excelsia

Job Description

• Seeking a research coordinator to be in charge of ensuring that all data collection, data syncing and report writing work is done in accordance with the protocols, coordinating with the Research Manager in assignment of field work duties to the Research Associates and Assistants among other roles assigned from time to time

Person Specification

• Bachelor's Degree in Sociology, Demography, Anthropology, Statistics or other related Social Science field
• Over 2 years' experience in conducting field research in a fast paced or rapidly growing commercial organization with multiple departments where the use of technology solutions was a key strategy.
• Experience coordinating or managing a team of staff, preferably remotely or field based
• Experience working in slums, informal settlements and in rural areas
• Proficiency in Advanced Excel modeling
• Experience providing guidance to data collection and data entry teams
• Experience using Excel for data entry, data manipulation and analysis
• Experience using statistical analysis tools (SAS, STATA and SPSS)
• Very good at interpreting and using maps for research work
• Experience in use of PDA, net books or other related device for research
• Automated analysis of data to quickly identify key metrics
• Systematized rating system for new potential plots
• Excellent writing and verbal communication skills
• Attention to detail
• Self-driven and able to work with very minimum supervision
• Able to work in fast paced environment and able to prioritize work