Ongoing Recruitment at Cyberspace Limited

Job Purpose

• The Pre-Sales Engineer will support revenue growth by designing, positioning, and presenting Cybercloud’s full suite of solutions to prospective clients. This role bridges the gap between sales and technical teams, ensuring customer requirements are translated into scalable, secure, and cost-effective cloud solutions.
• The ideal candidate combines technical expertise with strong commercial awareness to drive deal closure across all Cybercloud offerings.

Key Responsibilities

Solution Design & Sales Support

• Work with sales teams to understand customer requirements and design tailored solutions across Cybercloud offerings (WaaS, cloud infrastructure, hosting, backup, security, etc.).
• Develop solution architectures, proposals, and technical documentation.
• Support RFIs, RFPs, and bid responses.

Client Engagement & Presentations

• Lead technical presentations, demos, and solution walkthroughs for clients.
• Clearly articulate value propositions to both technical and non-technical stakeholders.
• Act as a trusted advisor during the sales cycle.

Product & Portfolio Expertise

• Maintain deep knowledge of Cybercloud products and services including:
• Web Hosting & Domains (WaaS)
• Cloud Infrastructure (IaaS/VMs/Storage)
• Backup & Disaster Recovery
• Email Hosting & Collaboration Tools
• Security solutions (SSL, server security, etc.)
• Stay updated on industry trends and competitor offerings.

Collaboration & Deal Closure

• Work closely with sales, technical, and operations teams to ensure solution feasibility and smooth handover post-sale.
• Provide input on pricing, costing, and commercial structuring of deals.
• Support negotiations with technical insights.

Proof of Concept (PoC) & Implementation Support

• Design and support PoCs where required.
• Ensure successful validation of solutions before full deployment.

Market & Product Feedback

• Gather customer feedback and market insights to support product improvement and innovation.

Qualifications & Experience

• 3–6 years experience in pre-sales, solutions engineering, or cloud/IT consulting.
• Experience in cloud, hosting, or managed services environment.
• Proven experience supporting enterprise or B2B sales teams.

Technical Skills

• Strong understanding of:
  • Cloud platforms (VMs, storage, virtualization)
  • Web hosting (cPanel, WHMCS, DNS, domains)
  • Networking basics (IP, VPNs, firewalls)
  • Backup & disaster recovery solutions
  • Security (SSL, access control, server hardening)
• Familiarity with Linux/Windows server environments is an advantage.
• Business & Soft Skills
• Strong presentation and communication skills.
• Ability to translate technical concepts into business value.
• Commercial awareness and understanding of sales cycles.
• Problem-solving mindset and attention to detail.
• Ability to work under pressure and manage multiple opportunities.

Education

• Degree in Computer Science, Information Technology, Engineering, or related field.

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Job Purpose

• The Pre-Sales Engineer will support the sales team by designing and positioning IT and infrastructure solutions that meet client needs. This role involves engaging prospects, understanding technical requirements, and translating them into scalable, cost-effective solutions that drive successful deal closure.

Key Responsibilities

Solution Design & Pre-Sales Support

• Engage clients to understand business and technical requirements.
• Design tailored solutions across all IT related services.
• Prepare solution architectures, proposals, and technical documentation.
• Support RFP/RFQ responses and bid processes.

Client Engagement & Presentations

• Lead technical discussions, product demos, and solution walkthroughs.
• Clearly articulate value propositions to both technical and non-technical stakeholders.
• Address client concerns on performance, security, scalability, and integration.

Sales Enablement

• Partner with sales teams to progress opportunities and close deals.
• Provide technical validation and ensure proposed solutions align with client needs.
• Support pricing strategies and solution positioning.

Product & Market Alignment

• Stay updated on cloud, hosting, and infrastructure trends.
• Provide feedback to product and technical teams based on market demands.
• Help refine service offerings and go-to-market strategies.

Handover & Implementation Support

• Ensure smooth transition from sales to delivery/operations teams.
• Provide technical clarification during project kickoff and early implementation phases.

Qualifications & Experience

• 3–6 years experience in pre-sales, solutions engineering, or technical consulting.
• Background in IT or infrastructure solutions.
• Experience supporting enterprise or B2B technology sales cycles.
• Proven ability to contribute to successful deal closures.

Technical Skills

• Enterprise connectivity (VPNs, leased lines, MPLS, broadband solutions)
• Networking fundamentals (IP addressing, routing, DNS, firewalls)
• Basic understanding of servers, storage, and infrastructure architecture
• Ability to translate business needs into technical solutions, create solution architectures and technical proposals

Soft Skills

• Strong presentation and communication skills
• Commercial awareness and customer-focused mindset
• Problem-solving and analytical thinking
• Ability to manage multiple opportunities simultaneously

Education

• Degree in IT, Computer Science, Engineering, or related field