What It Takes To Be A Successful Secretary
It’s often said that an executive is only as good as his/her secretary. Handling the day-to-day administration for a person, team or network, a secretary is the “eyes and ears” of a company, privy to unique and powerful insights about the company culture, performance and future direction.
What Qualities Make A Good Secretary?
A secretary is valued for attributes like:
- Organisational abilities
- Clear, friendly and professional communication skills
- A personable phone manner
- Initiative and drive
- IT literacy
- Honesty and discretion
- Efficient time-management skills
- A flair for championing a team ethic
- The ability to cope with pressure, deadlines and multitasking
- Project management skills.
What Does A Secretary Do?
There will always be different elements to each secretary’s job description, but you could say that the most valuable asset a secretary or business support professional can have is the ability to think on their feet. Secretarial and business support work is demanding, with typical tasks including drafting letters, managing correspondence, diary coordination, organising travel and paying expenses.
These duties may fall under the remit of a secretary or administrator, with the main difference between these titles being a formal secretarial qualification. A secretary needs to be able to touch type and hold literacy in the Microsoft Office suite, while administrators often contribute on a project-by-project basis.
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How High Can A Secretary Go?