Job Openings at British Council Nigeria

Locations: Kano and Port Harcourt
Pay Band: 4
Role Type: Administrative
Job Category: Exams
Department: English & Exams
Duration: Indefinite
Reports to: CMR & Logistics Manager

Role Purpose

• The purpose of this role is to support the safe handling in accordance to compliance standards, of confidential materials by during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).

Geopolitical/SBU/Function Overview

• The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. 
• E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. 
• Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.
• The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures.
• In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

Main Opportunities/Challenges for this Role

• There is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.
• Driving right behavior’s in the team towards greater awareness related to maintaining confidentiality of sensitive exam related materials.
• Implementing improvement actions in the distribution and logistics of handling confidential materials.

Main Accountabilities
Product Service Support:

• Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations. 
• Undertakes sorting and packing of exam materials to for designated test venues.
• Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies. 
• Undertake handling of suitcases and storage materials for distribution ordering and budget management.
• Supports planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners)
• Ensures the proper procedures and documentation is adhered to when handing over to courier.
• Ensures proper script receipt tracking, packing and return OR scanning, store and shredding
• Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
• Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery in the team.

Customer support:

• Receives and responds to enquiries from/to customers (candidates, Exam Bodies, exam colleagues, etc)., and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly 
• Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

Relationship & stakeholder management:

• Carries out instructions and requests from Operations Manager and/or CMR & Logistics Manager efficiently and effectively.
• Builds an understanding of who’s who within the country and wider region to enable effective resolution of issues when they arise

Risk & Compliance:

• Ensure adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising. 
• Provide support and reporting for audits and performance reviews.
• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
• Create awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed.
• Provides monthly CMR checks, as required by QCA (or supports CMR & Logistics Manager to achieve).

Finance & resource management:

• Manage courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards.
• Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
• Coordinates transportation and security requirements for the test day.  Raises POs for care hire needed on test day.
• Manages stock-for-re-sale.  Works closely with Customer Service Team on stock management.
• Manage exam equipment inventory (i.e. CICO tablets)                                                          

Managing self & others:

• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon
• Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.  Monitors task completion to agreed quality and time standards

Key Relationships
Internal:

• Operations Manager, Operations Planning Manager and Operations Pool Manager and respective operational teams
• CMR and Logistics Team and Technical Support
• Exams colleagues in business development and account management
• Business Assurance
• Customer Service
• Finance and Resources Team
• Facilities team

External:

• Courier Companies and Logistics Partners
• Examiners; Venue Staff Role

Role Requirements
Threshold requirements:

• Passport requirements/ Right to work in country - All applicants should have a pre-existing legal status to live and work in Nigeria. British Council will not facilitate/sponsor visa applications and work permits.

Assessment stage: Shortlisting

• Direct contact or managing staff working with children? - NO
• Notes - Police check required due to confidential materials

Person Specification

Qualifications
Minimum / essential:

• University degree in any subject or relevant qualification

Assessment stage: Shortlisting

Role Specific Knowledge & Experience
Minimum / Essential:

• Experience in a relevant role
• Experience in identifying and minimising risk
• Experience in compliance environment
• Experience of working in a high volume, busy operational environment, delivering to standard

Desirable:

• Experience of supporting on delivery of computer based exams

Assessment Stage: Shortlisting

Role Specific Skills (if any)

• Track record of working in a tightly controlled process driven environment

Assessment Stage: Shortlisting AND Interview

British Council Core Skills

• Communicating and influencing (level 1) 
• Communicates clearly and effectively - Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing.
• Managing projects (level 1)
• Follows project management disciplines - Works with project management systems and procedures, and has a track record of compliance with them as a project team member.
• Planning and organising (level 1) Is methodical - Able to plan own work over short timescales for routine or familiar tasks and processes.

Assessment Stage: Shortlisting AND Interview

British Council Behaviours

• Connecting with others (Essential):  Making regular opportunities to understand others better Making it happen (Essential): Delivering clear results for the British Council Being Accountable (Essential): Delivering my best work in order to meet my commitments Shaping the future (Essential): Looking for ways in which we can do things better 

Assessment Stage: Interview

go to method of application »

Locations: Abuja and Port Harcourt
Pay Band: 4
Role Type: Administrative
Job Category: Exams
Department: English & Exams
Duration: Fixed Term Contract - Six (6) Months
Reports to: Exams Operations Manager

Role Purpose

• The purpose of this role is to ensure effective and efficient delivery of Exams within a specified location. 
• To manage Venue Supervisor engagement, relationship and performance. 
• To co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer services. 
• To be point of contact for Venues/Venue Supervisors on the day.  
• This role will be required to work test days which will involve weekend work as part of the contracted hours. 
• To work closely with Operations staff colleagues to ensure exam registration and paper delivery are in place for test day and oversight on posttest activities.  

Geopolitical/SBU/Function Overview

• The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. 
• E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. 
• Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.
• The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.
• The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures.
• In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

Main Opportunities/Challenges for this Role:

• There is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.
• Acting in unforeseen situations to solve problems to ensure Test Day is successfully executed.

Main Accountabilities
Product Service Support:

• Undertake the related planning and delivery functions in preparation for Test Days in line with BC process 
• Receives instructions and requests from cluster operations, 5 days before (or as specified) Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively 
• Scan dashboards to monitor performance and identify issues
• Plan and deploy of engagement plan for Venue Staff
• Ensures exam materials are received at Test Centre and stored securely
• Supports decisions of Operations Resource Pool Manager with the selection of venue staff, sets performance expectations and maintains positive relations 
• Supports the selection of suitable venues, with collaboration with Operations Planning Manager
• Access to and organisation of data as required (i.e. IWAS, ORS2, SRS, etc)

Customer (Candidate) support:

• Receives and responds to enquiries from/to customers (candidates) in relation to test day incident reporting, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. 
• Identifies where more complex issues require resolution by others and refers them on accordingly 
• Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
• Handles candidate communication regarding registration information and test day location changes.  This also includes coordinating briefing sessions for schools partners, uploading requiring data in preparation for exams and creating ID cards for test day as required.  (Requirements may vary per exam service).
• Coordinates post-test activities including results (i.e. TRFs for IELTS, Enquiry on Results, etc)

Relationship & stakeholder management:

• Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
• Proactively work with Operations Managers to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required.  Ensures the customer is kept informed throughout the process. (Complaints focused on test day incidents).
• Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.  Support Operations Resource Pool Manager with examiner testing (i.e. jagged results).
• Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Planning Manager or Head of Operations when required.   

Risk and Compliance:

• Undertake contingency and risk management on the ground, liaise with Customer Service, Examiner or Venue Staff to ensure alignment on communications.
• Leads in providing support related to compliance or investigations on Test Day and related issues. 
• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Analysis & Reporting:

• Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
• Leads wash-up meetings to review Test Day performance delivery, continual improvement and corrective actions

Managing self & others: 

• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
• Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete timelimited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.  Monitors task completion to agreed quality and time standards.

Key Relationships
Internal:

• Operations Manager, Operations Planning Manager and Operations Pool Manager and respective operational teams
• CMR and Logistics Team and Technical Support
• Exams colleagues in business development and account management
• Business Assurance
• Customer Service
• Finance and Resources Team

External:

• Examiners; Venue Staff; Customers (Candidates), School Partners and Exam Body representatives, Key Accounts Representatives, Venue Proprietors

Role Requirements
Threshold requirements:

• Passport requirements/ Right to work in country - All applicants should have a pre-existing legal status to live and work in  Nigeria. The British Council will not facilitate/sponsor visa applications and work permits.

Assessment stage: Shortlisting

• Direct contact or managing staff working with children? - Yes - appropriate police check

Assessment stage: N/a

Person Specification

Role Specific Knowledge & Experience
Minimum / Essential:

• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk and security standards are monitored and maintained.

Desirable:

• Experience working in Exams 
• Experience of supporting on delivery of computer based exams

Assessment stage: Shortlisting

Role Specific Skills (if any)

• N/A

Assessment Stage: Shortlisting AND Interview

British Council Core Skills

• Communicating and influencing (level 1) 
• Communicates clearly and effectively - Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. Managing projects (level 2). 
• Analyses project data - Examines project data and performance, reporting on progress and recommending corrective action as needed.
• Planning and organising (level 2). 
• Plans ahead - Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.

Assessment Stage: Shortlisting AND Interview

British Council Behaviours

• Connecting with others (Essential):  Making regular opportunities to understand others better
• Working together (Essential): Ensuring that others benefit as well as me
• Making it happen (Essential): Delivering clear results for the British Council
• Being Accountable (Essential): Delivering my best work in order to meet my commitments 

Assessment Stage: Interview

go to method of application »

Ref Id: 01/19 KAN
Location: Abuja
Grade: S1
Start Date: 15 September 2019
Type of Position: Permanent
Type of Post: British High Commission
Working hours per week: 40
Job Subcategory: Corporate Services Support
Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)

Main purpose of job

• To provide transport services for staff and visitors of the British High Commission (1HMG) to and from assigned destinations within Kano and Northern Nigeria Region  in a safe, efficient and courteous manner observing all road traffic rules and post security regulations.
• Perform administrative duties as may be required to support the effective running of the Kano office and Transport operations in the Nigeria Network.

Roles and responsibilities
Transport Services – 60%:

• Manage transport booking requests and communicate effectively with customers and other stakeholders
• Drive 1HMG staff and visitors to meetings and functions within Kano and Northern Nigeria.
• Conduct Airport runs to pick up/drop off 1HMG staff and visitors. Liaise with Airport officials as necessary.
• Undertake journeys to other states within Nigeria as necessary
• Perform duties in line with post security regulations
• Complete accurate journey record sheets for all journeys in official vehicles

Vehicle Maintenance and Management – 20%:

• Keep accurate records of vehicle mileage, fuel consumption and maintenance work/costs
• Perform daily inspections to ensure that all official vehicles are road worthy and in good working order.
• Wash/Clean official vehicles ensuring they are kept tidy and parked in a secured area.
• Complete vehicle inspection checklists and promptly report any defects, faults or incidents that occur to the Transport Manager
• Check that all vehicle equipment and tools are secured safely and are functioning correctly.
• Manage a working stock of spares (held in stores with restricted access) for the fleet based in Maiduguri in line with FCO/BHC policy.

Administrative Support – 20%:

• Provide administrative support for the day to day running of the Kano office
• Assist the Transport Manager and liaise with other Corporate Services staff based in Abuja as necessary
• Update transport related data using Microsoft Office IT systems and maintain other records as may be delegated by the office/transport manager
• Maintain adequate records for all the operations of the Kano transport unit required for audit purposes e.g. Journey records, Stores, Vehicle maintenance check lists, Fuel Consumption, etc.

Essential qualifications, skills and experience 

• Full valid Nigerian driving licence
• Minimum of 3 years verifiable previous driving experience
• Previous experience of driving Armoured Vehicles
• Good working knowledge (and driving experience) of Maiduguri and the North East Region
• Basic Computer skills – Microsoft Office tools
• Must possess minimum of SSCE with 5 credits obtained in one sitting
• Must be able to relate and speak fluently with locals

Desirable qualifications, skills and experience:

• Experience of driving for other Embassies or NGOs

Required competencies: 

• Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Remuneration
Starting monthly salary: N175,672.24

go to method of application »

Role Type: Business, Partnership and Programme Development / Delivery FTC
Pay Band: 7
Duration: 2-year Fixed Term Contract + 1 by agreement
Reports to: Senior Consultant English and Education SSA

Role Purpose

• To support business and programme development and the delivery of quality, effective, efficient and compliant State Aid and Non State Aid English for Education Systems (EES) contracts, to build a technically strong and sustainable English contracts portfolio in Sub-Saharan Africa (SSA).

Geopolitical/SBU/Function Overview
Sub-Saharan Africa context and market developments:

• Sub-Saharan Africa (SSA) is the poorest region in the world with the highest population growth. In 2014 the population was 973 million in 45 countries and it is forecast to grow to 1.8 billion by 2050. 70% of the population is under 25 and growing. It is projected that by 2030, the number of youth (15-24 years) will increase by 42% and more than double to 2055 (UN). More than 26% of the world’s refugees live in SSA. According to the International Organisation for Migration, internal (including rural to urban), regional and intercontinental migration is occurring on a larger scale in Africa than any other region. Large-scale internal migration (rural-urban) is the single biggest demographic change underway in SSA, projected to continue over the next 15-20 years. This poses huge challenges to infrastructure and delivery of basic services, including health and education. The World Bank forecasts that by 2050 the region will have a middle class the size of Europe and there is an increasing focus from the UK on developing greater commercial links with a growing number of countries across the region. However, countries remain vulnerable to economic shocks, climate change and the increasing threat from international terrorism.
• Generally, the region is becoming more politically stable but the majority of countries in SSA are still developing economies and the risk of unrest caused by large-scale internal rural to urban migration, increasing levels of youth unemployment and unequal economic growth within societies remains significant.
• All this has long term implications for national, regional and global security and presents huge opportunities and challenges for the UK.
• Across SSA, government priorities are economic growth, education and skills and youth employment. The opportunity and challenge is to meet the needs of emerging societies and economies and the aspirations of the burgeoning youth population. The ability of these young people to prosper will be critical for the future success of their societies and economies, and for their resistance to alienation arising from inequality and frustration.
• Within this context, many governments seek to invest in education systems to raise standards. However, with the gains made in universal access to education and a rapidly increasing youth population, governments are struggling to finance education. With the considerable challenges education systems in the region face, there are therefore competing demands for limited resources.

Context and market for English within education reform:

• Africa is multi-lingual with between 2,000-2,500 languages spoken across the continent and around 100 used for cross-border and inter-ethnic communication. Colonialism left a legacy of English, French and Portuguese as official languages in different countries and decades of political argument and sensitivity around the relative status of languages in any one country. In recent years this has evolved on the one hand into recognition of the role of mother tongues in early grade education, but also to the recognition of English as a language of educational, economic and international opportunity.
• There is therefore a mixed landscape of language policy and practice across the region; some countries have introduced English as an additional language at different stages of primary or lower secondary education as part of a multi-lingual or bilingual approach; others are in the process of introducing English as the medium of instruction (EMI), again at different stages of basic education and some, where English has long been the medium of instruction in school, are either struggling to improve teaching and learning through English or on the other hand, failing to acknowledge the ‘problem of English’ in influencing overall learning outcomes.
• All of these different scenarios pose individual challenges in supporting governments but also give us the opportunity to influence policy through consultancy and thought leadership, in line with the Juba Principles.
• Currently, most support to education is funded by the UK’s Department for International Development (DfID), European Union (EU), World Bank, Global Partnership for Education (GPE) and USAID, although there are several other development partners also funding education on a smaller scale in more stable countries like Rwanda, Tanzania and Senegal. Competitors for large-scale education reform projects include international agencies such as Education Development Trust (EDT), MottMacDonald/Cambridge Education and McKinsey, which are establishing track record through recent successful project bids in e.g. Nigeria, Uganda, Sierra Leone and Ethiopia. Where appropriate we will seek to partner with international organisations as well as NGOS and local ministries of education. In countries like Sudan and South Africa our long-term relationship and work with the Ministries of Education has led to a willingness to partner with us in teacher development and capacity building projects.
• Whilst we have had some success in attracting funding for teacher development for teachers of English and for support to the transitional year to English medium education, major opportunities to improve bilingual education systems and transform learner outcomes through high quality English provision are likely to come through reforms of core areas of education, such as the curriculum, assessment and teacher education.
• In this context, the merger of Education and Society (E&S) and English for Education Systems (EES) is a logical and positive development. Through an integrated approach to education we can influence donors’ understanding of the significance of the language of instruction in the revision of current curricula, textbooks, assessment and pedagogy in and for English.

British Council’s SSA vision and strategy refresh to 2020:

• We will focus on creating opportunities and enabling young people to fulfil their potential - improving their employability, resilience and networks. We will do this through developing long-term, mutually beneficial partnerships between the UK and Africa that support prosperous and secure futures for both. We will:
  • Enable connections, exchange and opportunities between Africa and the UK 
  • Develop a strong understanding of our primary audience
  • Contribute to greater inclusion in African societies
  • Contribute to economic development, innovation & employability in Africa and the UK
  • Enable the UK to have strong and enduring networks with future leaders and influencers.
• One of five programme priorities for the SSA region is to develop a compelling English for Africa strategy, comprising English for non-Anglophone countries, English for Education Systems, including teacher training, and a sustainable English teaching operation.

British Council’s SSA E&S vision:

• By 2020, through building lasting people to people, institutional and state level relationships with the UK, we will provide opportunities:
  • For young Africans to become productive and engaged in their communities
  • To increase the effectiveness of institutions, and
  • To enable civil society and the state to work together more effectively.

British Council’s SSA English in Education (EES) portfolio:

• The EES portfolio of programmes includes a £5 million Teaching for Success contract in Rwanda (State Aid), the £3.9m English Connects programme (State Aid) and a €4 million Teaching for Success contract in Sudan (Non State Aid). There are smaller projects in Inclusion and Teaching for Success in South Africa and Nigeria, and Language for Resilience activity in Ethiopia and Uganda.
• British Council programmes in the English in Education portfolio fall under the following four EES thematic areas: Teacher Education and CPD; English Medium and Multilingual Education; Language for Resilience; and Curriculum, Resources and Assessment.

Teacher Education and CPD:

• English Connects is working with Ministries of Education in unrepresented countries to provide capacity building for secondary level teachers of English
• Regional Teacher Networks is a programme providing capacity building workshops and professional development opportunities for representatives of English Language Teacher Associations across SSA
• Building Learning Foundations is building teacher capacity in primary schools across Rwanda
• There is a longstanding ELT collaboration programme with the Department for Basic Education in South Africa
• Sudan has projects around English for Teaching and English as a University Requirement

English Medium and Multilingual Education:

• English Connects is providing a variety of consultancies for Ministries of Education in unrepresented countries
• Regional, sub-regional and country-based research and thought leadership, including language policy dialogues (e.g. in Nigeria)

Language for Resilience:

• Working with refugees and migrants in Ethiopia and undertaking research in Uganda

Curriculum, Resources and Assessment:

• English Connects is providing a variety of consultancies for Ministries of Education and access to high quality free resources
• Language and Resources for Resilience in Ethiopia, Uganda and West Africa

Main Accountabilities

• Reporting to the Senior Consultant English and Education SSA and working in close collaboration with the regional, cluster and country-based Education and English in Education teams, key stakeholders in priority countries and other stakeholders, the postholder will support countries in SSA to develop EES State Aid and Non State Aid programmes in line with regional EES strategy.
• A key accountability will be to contribute to proposal management. The postholder will also support the development and delivery of quality, effective, efficient and compliant State Aid and Non State Aid EES contracts, contributing to the scale up of existing projects and design of new ones (using programme based planning).

Main Duties and Responsibilities
Main duties and responsibilities will be in line with our Equality, Diversity and Inclusion (EDI), Child Protection (CP), Adults at Risk (AaR) and other overarching corporate policies and include:

Proposal management:

• Support the technical writing for EES State Aid and Non State Aid bids
• Ensure proposal coordination, including sourcing resources required
• Ensure British Council standards for proposal documents - design and data protection
• Work with EES commercial manager and finance teams to ensure proposals are costed and priced appropriately

Project design and development:

• Work in collaboration with the Senior Consultant English and Education SSA and regional English in Education team to contribute to the development and implementation of programmes, projects and services which deliver British Council goals on impact and income within the Education and EES businesses and that align to wider corporate and regional strategies
• Promote a Teaching for Success approach in continuing professional development (CPD) for schools to countries, clients and partners
• Ensure mainstreaming of EDI within English and Education programme development in line with the regional EDI strategy

Project management and delivery:

• Manage planning, preparation, communication and delivery of all programme and project activities in countries, ensuring compliance with British Council’s corporate requirements and Centre of Excellence standards for project management
• Manage the planning, preparation and delivery of project reports, communications, marketing and monitoring and evaluation
• Manage procurement of all goods and services for projects in line with British Council requirements and in collaboration with relevant British Council regional and country staff
• Liaise with key education stakeholders and agencies in priority countries as required; collaborate with key internal Education and English stakeholders
• Identify related risks and issues and manage these proactively using the corporate and project risk management frameworks; regularly report risks to the Senior Consultant English and Education SSA and relevant regional and country staff
• Be accountable for all project assets, inventories and registers (including contracts register), ensuring compliance and escalating any associated risks
• Lead on project information knowledge and records management
• Act as a focal point on relevant programmes and projects; ensure compliance with British Council policies on child protection, adults at risk, health and safety, GDPR and other overarching corporate policies and procedures
• Be accountable for the analysis, input and reporting of participation (REF Level 2) along with project outcomes, impact

Financial and resource management:

• Manage all programme and project financial records in accordance with British Council requirements
• Plan and refine budgets as required and ensure these are entered in SAP in collaboration with the Senior Consultant English and Education SSA and regional and country Finance
• Undertake monthly internal checks and reporting as required
• Manage any journals, accruals, deferrals and reconciliations and ensure they are recorded in SAP and reported as required
• Prepare budget revisions as required and manage communications with regional Finance
• Prepare monthly commentary against projects for regional English in Education, finance and country commentary reporting
• Plan and prepare for internal and external audits
• Manage value for money planning and analysis in collaboration with relevant regional and country teams
• Manage and report on benefit to the UK for related programmes and projects as required

Networks and partnership development:

• Develop and maintain an active Education and English sector network to augment and raise awareness of the British Council’s expertise and engagement in English
• Contribute to sector conferences, professional forums, external workshops which increase British Council profile
• Alongside E&S colleagues, build relationships with partners, stakeholders and clients in the English and Education portfolios
• Develop and maintain an active internal regional and global network of E&S colleagues for knowledge sharing, communications and developments within E&S.

Key Relationships
Internal:

• SSA Portfolio Lead English in Education (EES) and Portfolio Lead Education
• Regional and Country Senior Advisers and EES Heads (Education and English)
• Regional Education and English teams
• SSA regional digital, marketing and communications teams
• Regional and country business support (BSS) teams including Finance and HR
• Country Directors

External:

• Donors such as DfID, the EU, UNICEF, World Bank, Ministries of Education, stakeholders including teachers’ associations in priority countries, school leaders, teachers and teacher trainers
• Short term experts and consultants
• External suppliers/vendors

Role Requirements
Threshold requirements:

• Passport requirements/ Right to work in country: You must be able to secure the right to live and work in Nigeria.
• Assessment stage - Shortlisting
• Direct contact or managing staff working with children?: Yes
• Assessment stage - DBC check or equivalent required
• Notes: Travel within the region and to priority countries, according to security and risk guidelines. Postholder will be required to work Monday to Friday each week and may sometimes be required to work unsocial hours and / or at weekends.

Person Specification
Language requirements:

• English proficiency (IELTS 7+) - Minimum / essential
• Assessment stage - Shortlisting

Qualifications:

• Postgraduate Diploma in English Language Teaching or equivalent - Minimum / essential
• MA in ELT or Education - Desirable
• Relevant programme or project management qualification - Desirable
• Assessment stage - Shortlisting

Role Specific Knowledge & Experience:

• At least 2 years’ experience of writing bids/proposals for external clients - Minimum / essential
• At least 2 years’ experience of managing English/Education for development projects in a low income country - Minimum / essential
• At least 2 years’ experience of recruiting, managing and working with international and national consultants - Minimum / essential
• At least 2 years’ experience of managing budgets and resources - Minimum / essential
• Experience of commissioning research and/or monitoring and evaluation - Desirable
• Assessment stage - Shortlisting & Interview

Role Information

• Diplomatic status: No
• Is security clearance required?: No
• Can the post holder be accompanied by a partner?: Yes
• Can the post holder be accompanied by children? If there is an age restriction, please state what age: Yes