Technical/ Service Manager at Quest Oil and Engineering Services Limited

Job Description

• Quest Oil and Engineering Services is urgently in need of a Technical Services Manager (TSM) with a strong technical and operations background to support our technical and services team.
• He will be responsible for managing and directing all technical and servicing staff.
• This role is responsible for understanding the company and customer’s technical & servicing needs; developing, defining and implementing short and long term technical and Service strategies to achieve company and customer needs.
• He must have the ability to generate profit for the company.

Responsibilities
Key accountabilities include:

• Supervises all technical and services staff by assigning and coordinating work assignments and resolution of critical technical and procedural problems.
• Works cooperatively with the management and aftermarket manager to develop strategic and tactical plans to facilitate and coordinate delivery of technical duties and services.
• Develops procedures to measure the capacity for performance relative to current and future activities. Based on these measures, coordinates the acquisition of additional resources.
• Maintains technical and operational documentations
• Contribute towards the achievement of company’s strategic and operational objectives
• Examine financial data/statements and use them to improve profitability
• Provide monthly reports to demonstrate contract compliance against maintenance targets
• Make strategic suggestions regarding modifications to documentation, product performance and failure analysis.
• Responsible for ensuring the accuracy and completeness of all job orders and return authorizations
• Monitor work procedures, work schedules, and expedites workflow.
• Monitor service calls to observe employee's demeanor, technical accuracy, and conformity to company policies
• Final and in-progress job inspection and management
• To instill and maintain high standards of installation service towards the objective of complete customer satisfaction
• Ensure availability of work tools, machine, and other necessary equipment required for the performance of duties
• Conduct periodic inspections to ensure the efficient performance of work equipment and systems
• Prepare cost estimates required for operations, labor, and materials
• Monitor and review employee work performance to identify areas of inefficiency
• Mentor and motivate technical and service staff to deliver timely and high quality services to customers
• Present reports of work operations to company management in order to provide information useful in taking key business decisions

Requirements

• Bsc, B.Eng in Operations Management or equivalent combination of education and experience.
• 6 years related experience in Technical Service.
• 3 years of experience at the managerial level.
• Ability to communicate effectively across all operational levels of the organization as well as with suppliers and customers, exercising appropriate tact and diplomacy to accomplish objectives.
• Effective interpersonal skills, with the ability to present recommendations and ideas and to summarize issues.
• Ability to build, coach and motivate a high performance technical service team, while holding the team accountable for results.
• Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Strong interpersonal, communication and analytical skills.
• Ability to work independently and have strong team building skills.
• Self-Starter; Organized; Problem-Solving; Detail-Oriented; Administrative
• Ability and willingness to travel extensively domestically and abroad