Information Support Specialist at Psyntech

Job Description

• They are seeking a qualified candidate to provide specialist support services in the IT function.
• The successful candidate will provide leadership for this function for the fast-growing Group.

Responsibilities

• Install and configure computer hardware operating systems and applications, and help train employees on how to use them
• Monitor and maintain computer systems and networks;
• Troubleshoot and resolve network, hardware & software problems.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Support and manage the roll-out of new applications and infrastructure;
• Serve as IT systems administrator for the Group;
• Establish a good working relationship with customers and other professionals (e.g., software developers);
• Test, evaluate and deploy new technology as may be needed;
• Maintain records of software licences for compliance and management
• Manage stocks of equipment, consumables and other supplies
• Advice and deploy every necessary IT security measures for the group
• Offer suggestions for possible upgrades and changes within the IT department.
• Perform any other related tasks as may be required.

Requirements
Education:

• Good university degree in Information Technology, Computer Science, Engineering or any other related field.

Professional Qualification:

• Microsoft (Server, Office, database etc), CISCO, Oracle, Strong Web development and Analytics or any related IT certification relevant to support the Group

Age:

• Not More than 35 years

Experience:

• Candidates should live within Ilorin and its environs.
• Minimum of 7 years’ work experience in IT support and team leader roles
• Proven experience in software installation and management as well as hardware support and maintenance.

Skills and Competencies:

• In-depth knowledge of hardware, software and network design and implementation
• Up-to-date knowledge of the latest IT and software trends
• Proven track record of maintaining IT structural integrity
• Strong customer service attitude
• Ability to quickly establish good working relationships with customers
• Ability to interact confidently with customers to establish what the problem is and explain the solution;
• Ability to work well in a team;
• Strong communications skills
• Excellent organisational skills
• Ability to think logically and prioritise workload;
• Excellent attention to detail.
• Excellent analytical and problem solving skills
• Understanding of complex information and requirements.