• Jobs at Business Connexion

  • Posted on: 2 June, 2016 Deadline: Not Specified
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  • Business Connexion is an IT Consulting and outsourcing company. We are recruiting two Customer Engineers in Lagos, Nigeria.

    Customer Engineer

     

    Purpose
    To provide more routine hardware service, or ‘remote’ diagnostic activities under supervision.
     
    Accountabilities

    Operations
    Maintain the relevant client's Service Level Agreement (SLA)
    Ensure to follow correct call logging and escalation procedures
    Be aware of changes in client's strategic objectives and ICT requirements
    Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies
    Ensure to keep current with the relevant technology requirements, including training
    Ensure to use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
     
    Customer
    To adhere to relevant on-site customer requirements
    Strive for client satisfaction and compliments
    Key Relationships / Stakeholder relationships
    Service Delivery Manager, BCX Competency Centres, BCX Delivery Team, Client Employee/Users, Team Leader, Supervisor

    EDUCATION
    Completed NDiploma in Information Technology
    Minimum Certifications/Accreditations
    Certification: A+, N+, MCSE, MCITP

    EXPERIENCE
    Technical: Competent contributor that can work without supervision in the Technical Support area, with a minimum experience of between 2 and 4 years. Requires detailed knowledge of theories and practices related to the technical field and limited knowledge of other functions.
    Leadership: Not required for this role.
    Operational: Experience within one main sector (AMS). Managed small projects. Has exposure to cross-cultural experiences.
    Stakeholder Engagement: Represented multiple or larger groups of internal and external stakeholders on individual contributor level.
    Essential behavioural success factors
    Examining Information
    Documenting Facts
    Interpreting Data
    Interacting with People
    Articulating Information
    Showing Composure
    Team Working
    Meeting Timescales
    Important behavioural success factors
    Adopting Practical Approaches
    Providing Insights
    Establishing Rapport
    Making Decisions
    Conveying Self-Confidence
    Resolving Conflict

    Method of Application

    Interested in these positions, apply online

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