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  • Posted on: 6 August, 2015 Deadline: 8 September, 2015
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    Supermart.ng, the largest online supermarket in Nigeria, is currently seeking to employ suitably qualified candidate to fill the position below:

    Personal Shopper

     

    Responsibilities

    • Pick customer orders from supermarkets and local markets
    • Pick items that are in good condition and without defects
    • Abide by customers’ special instructions when picking orders
    • Diligently apply company’s standard operating procedures when picking customer orders
    • Suggest alternatives when ordered items are unavailable
    • Provide real-time order picking updates to Supervisor
    • Daily reconciliation of all expenses
    • Assist Merchandisers with periodic stock updates
    • Liaise with supermarket staff and local markets on any operational changes and communicating same to Supervisor and other relevant teams

    Qualifications and Requirements

    • Minimum of SSCE
    • 1-3 years' experience
    • Retail experience preferred but not required
    • Excellent knowledge of FMCG brands
    • Must be computer literate
    • Ability to easily identify fresh produce at supermarkets and local markets
    • Good negotiating skill
    • Excellent communication and interpersonal skills
    • Maintain high standards of cleanliness and presentation
    • Ability to multi-task and work under pressure
    • Must have integrity and high moral standards
    • Must pay attention to detail
    • Ability to take initiative and work independently without supervision

    go to method of application »

    Merchandiser

     

    Responsibilities

    • Manage accurate display of image, description and price of products on the website
    • As and when new products need to be added to the website, source product images online and generate product upload file in accordance with company guidelines
    • Photograph and edit product images not found online in line with set guidelines
    • Daily review and update of stock records and prices
    • Periodic review of the site for completeness, accuracy and attractiveness
    • Conduct stock checks at retail partners according to pre-defined schedules
    • Manage relationship with retail partners
    • Pro-actively approach, negotiate with and sign new retail partners
    • Design innovate promotions tailored to specific demographics and/or tailored to events and festive periods
    • Liaise with Personal Shoppers and other relevant teams to maintain up-to-date display of products on the website
    • Conduct regular analysis of product availability metrics and implement lasting solutions to improve performance where necessary
    • Support Operations team during spikes in order volume

    Qualifications and Requirements

    • A University Degree in any discipline
    • 1-3 years’ experience
    • Experience in Merchandising, Buying/Purchasing, eCommerce, Retail is preferred but not required
    • Must be computer literate
    • High level of proficiency in Microsoft Excel
    • Excellent knowledge of FMCG brands
    • Good understanding of customer tastes and buying patterns in order to determine tailored promotions
    • Good understanding of product prices at supermarkets and local markets across all categories
    • Good written and spoken English
    • Excellent communication and interpersonal skills
    • Good negotiating skill
    • Ability to take initiative and work independently without supervision
    • Must have high-energy, be enthusiastic and display professionalism at all times
    • Ability to multi-task and work under pressure
    • Must have integrity and high moral standards
    • Maintain high standards of cleanliness and presentation

    go to method of application »

    Order Processor

     

    Responsibilities

    • Manage flow of customer orders from initiation to delivery
    • Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
    • Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers
    • Determine the best delivery method for each delivery
    • Negotiate rates with logistics service providers
    • Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders
    • Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery
    • Drivers and retail partners
    • Prepare end-of-day report with complete and accurate information
    • Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
    • Anticipate and react to spikes in order volume and manage backlogs if they arise
    • Respond to customer queries by phone and email in line with company’s standard operating procedures
    • Lead or participate in cross-functional initiatives
    • Ensure sharing of best practice among the team to drive efficiency

    Qualifications and Requirements

    • A University Degree in any discipline
    • 1-3 years' experience
    • Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
    • Must be computer literate
    • High level of proficiency in Microsoft Excel
    • Good written and spoken English
    • Excellent communication and interpersonal skills
    • Good diction and telephone manner
    • Customer-centric with a pleasing demeanor
    • Ability to effectively plan and manage time and other resources
    • Ability to take initiative and work independently without supervision
    • A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level
    • Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds
    • Must have high-energy, be enthusiastic and display professionalism at all times
    • Ability to multi-task and work under pressure
    • Must have integrity and high moral standards
    • Maintain high standards of cleanliness and presentation

    Method of Application

    Interested and qualified candidates should forward their CV's to: hr@supermartng.com

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