Exciting Jobs at Supermart.Ng

Responsibilities

• Pick customer orders from supermarkets and local markets
• Pick items that are in good condition and without defects
• Abide by customers’ special instructions when picking orders
• Diligently apply company’s standard operating procedures when picking customer orders
• Suggest alternatives when ordered items are unavailable
• Provide real-time order picking updates to Supervisor
• Daily reconciliation of all expenses
• Assist Merchandisers with periodic stock updates
• Liaise with supermarket staff and local markets on any operational changes and communicating same to Supervisor and other relevant teams

Qualifications and Requirements

• Minimum of SSCE
• 1-3 years' experience
• Retail experience preferred but not required
• Excellent knowledge of FMCG brands
• Must be computer literate
• Ability to easily identify fresh produce at supermarkets and local markets
• Good negotiating skill
• Excellent communication and interpersonal skills
• Maintain high standards of cleanliness and presentation
• Ability to multi-task and work under pressure
• Must have integrity and high moral standards
• Must pay attention to detail
• Ability to take initiative and work independently without supervision

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Responsibilities

• Manage accurate display of image, description and price of products on the website
• As and when new products need to be added to the website, source product images online and generate product upload file in accordance with company guidelines
• Photograph and edit product images not found online in line with set guidelines
• Daily review and update of stock records and prices
• Periodic review of the site for completeness, accuracy and attractiveness
• Conduct stock checks at retail partners according to pre-defined schedules
• Manage relationship with retail partners
• Pro-actively approach, negotiate with and sign new retail partners
• Design innovate promotions tailored to specific demographics and/or tailored to events and festive periods
• Liaise with Personal Shoppers and other relevant teams to maintain up-to-date display of products on the website
• Conduct regular analysis of product availability metrics and implement lasting solutions to improve performance where necessary
• Support Operations team during spikes in order volume

Qualifications and Requirements

• A University Degree in any discipline
• 1-3 years’ experience
• Experience in Merchandising, Buying/Purchasing, eCommerce, Retail is preferred but not required
• Must be computer literate
• High level of proficiency in Microsoft Excel
• Excellent knowledge of FMCG brands
• Good understanding of customer tastes and buying patterns in order to determine tailored promotions
• Good understanding of product prices at supermarkets and local markets across all categories
• Good written and spoken English
• Excellent communication and interpersonal skills
• Good negotiating skill
• Ability to take initiative and work independently without supervision
• Must have high-energy, be enthusiastic and display professionalism at all times
• Ability to multi-task and work under pressure
• Must have integrity and high moral standards
• Maintain high standards of cleanliness and presentation

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Responsibilities

• Manage flow of customer orders from initiation to delivery
• Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
• Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers
• Determine the best delivery method for each delivery
• Negotiate rates with logistics service providers
• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders
• Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery
• Drivers and retail partners
• Prepare end-of-day report with complete and accurate information
• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
• Anticipate and react to spikes in order volume and manage backlogs if they arise
• Respond to customer queries by phone and email in line with company’s standard operating procedures
• Lead or participate in cross-functional initiatives
• Ensure sharing of best practice among the team to drive efficiency

Qualifications and Requirements

• A University Degree in any discipline
• 1-3 years' experience
• Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
• Must be computer literate
• High level of proficiency in Microsoft Excel
• Good written and spoken English
• Excellent communication and interpersonal skills
• Good diction and telephone manner
• Customer-centric with a pleasing demeanor
• Ability to effectively plan and manage time and other resources
• Ability to take initiative and work independently without supervision
• A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level
• Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds
• Must have high-energy, be enthusiastic and display professionalism at all times
• Ability to multi-task and work under pressure
• Must have integrity and high moral standards
• Maintain high standards of cleanliness and presentation